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Best Western Plus Ontario Airport & Convention Center

2 1/2 star rated hotel
8.6/10 Excellent
(1001 verified Hotels.com guest reviews)
See real reviews (51)

generated by AI based on family reviews

Overview

The Best Western Plus Ontario Airport & Convention Center is a popular choice for travellers, particularly those with early flights, thanks to its convenient location and excellent 24-hour airport shuttle service. Guests consistently praise the friendly and helpful staff, who go above and beyond to assist with luggage, shuttle arrangements, and any other requests. Rooms are described as clean and spacious, and the complimentary hot breakfast is a welcome addition. While some guests note that the hotel is showing its age, and the parking situation can be challenging, these are largely outweighed by the positive feedback on the staff and transport links.

Guest highlights

24 hour airport shuttle service
Friendly and helpful staff
Clean and spacious rooms
Free hot breakfast

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free shopping center shuttle. Additionally, a bar/lounge, a 24-hour business center, and a spa tub are onsite.

Nearby attractions

Located in Ontario, Best Western Plus Ontario Airport & Convention Center is in the city center and near the airport. The area's natural beauty can be seen at Angeles National Forest and San Gabriel Mountains National Monument, while Museum of History and Art and Maloof Foundation for Arts & Crafts are cultural highlights. IFLY Indoor Skydiving - Ontario and Scandia Amusement Park are also worth visiting. Take time off to check out the winery tours and health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails and mountain biking nearby.

Popular amenities

Parking

Airport shuttle on request
Extended parking on site
Free area shuttle up to 3 mi
Free roundtrip airport shuttle from 4:00 AM - 11:00 PM
Free self parking on site
Free shopping center shuttle
RV/bus/truck parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free wired internet
Available in some public areas: Free wired internet

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Free breakfast available daily

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator (single level property)
Pool hoist on site
This property does not have elevators
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible van parking

Things to do

Fitness center
Outdoor pool
Spa tub

Conveniences

Free newspapers in lobby
Front-desk safe
Library
Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Best Western Plus Ontario Airport & Convention Center
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

51 reviews

Review data

5 star reviews

63%

4 star reviews

27%

3 star reviews

6%

2 star reviews

2%

1 star reviews

2%

We have selected a sample of reviews which reflect what travellers have said about Best Western Plus Ontario Airport & Convention Center

Showing 1 - 10 of 51 reviews

Latest reviews (51)

C

Charla

28 Sept 2024 - 29 Sept 2024
reviewed on hcom

5 out of 5 stars

Wow! 5-star service. Jennifer was friendly when she came to pick me up from the airport, the front desk associate was amazing, Sebastin was very informative and helped me all of my needs here at the hotel. This made things a little bit easier for me since my flight was pretty much cancelled and caused me to be stuck here an extra day and miss work.
M

Mary

5 May 2024 - 7 May 2024
reviewed on expedia

4 out of 5 stars

This motel was very handy to the airport. The breakfast was good.
S

Sara

1 Jul 2024 - 2 Jul 2024
reviewed on expedia

5 out of 5 stars

This hotel has a 24 hour shuttle! They picked us up at 3:30am for a 5:30 flight. Our driver was lovely and the front desk staff was very friendly and helpful. Highly recommend if you're staying over before flying out of Ontario Airport. Will definitely stay here again.
A

Anne

23 Jun 2024 - 24 Jun 2024
reviewed on expedia

5 out of 5 stars

The staff super friendly and accommodating. I love the free shuttle to the airport; a very convenient service. Also, I forgot a pair of pants in our room. Michael was so wonderful. He followed up and sent the pants to me within a couple of days. I will most certainly be staying at the Ontario Best Western again.
A

Anthony

16 Jun 2024 - 17 Jun 2024
reviewed on hcom

3 out of 5 stars

Stayed one night to catch an early flight out of Ontario Airport. Hotel is actually a motel with rooms that face the parking lot and no elevator to the second floor! Rooms are dated and in need of a renovation. Pool is large and has a jacuzzi but didn’t use. Our room was noisy, as we constantly heard planes taking off, and air conditioning unit was loud and continuously made a ticking noise. Bathroom was small with soap-lotion dispensers, thin towels, and didn’t as much provide a bar of soap. Hotel does have a shuttle to the airport, a Starbucks and restaurant next door, which makes it convenient.
W

William

25 Jun 2024 - 26 Jun 2024
reviewed on expedia

1 out of 5 stars

The hotel charged me $30 extra to park. That is supposed to be part of the airport shuttle deal.
M

Miranda

6 Jun 2024 - 7 Jun 2024
reviewed on expedia

4 out of 5 stars

Quick drive from airport and walking distance to car rentals!
J

Jim

6 May 2024 - 8 May 2024
reviewed on expedia

4 out of 5 stars

I did not like the very limited parking.
R

Rachel

27 May 2024 - 28 May 2024
reviewed on wotif

5 out of 5 stars

Good experience all around for us on overnight stay before using airport transport at 4:30am to ONT.
C

Christine

28 May 2024 - 29 May 2024
reviewed on wotif

5 out of 5 stars

Nice and close to airport. Outstanding people at front desk.
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