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Embassy Suites Ontario Airport

3 1/2 star rated hotel
8/10 Good
(1002 verified Hotels.com guest reviews)
See real reviews (20)

generated by AI based on family reviews

Overview

The Embassy Suites Ontario Airport offers large, well-appointed suites and a good breakfast, with many guests praising the convenience of its location near the airport and the complimentary shuttle service. However, reviews also highlight some inconsistencies; while many appreciate the spacious rooms and amenities, others have reported issues with cleanliness, outdated facilities, and the unexpected parking fee. The evening reception's offerings have also been noted as having declined in quality.

About the hotel

An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, a free airport shuttle, and a free shopping center shuttle. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.

Nearby attractions

Embassy Suites Ontario Airport is located in Guasti, a neighborhood in Ontario, and is near the airport and near a metro station. Silverlakes Sports Complex and Sierra Lakes Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Ontario Mills Shopping Mall and Victoria Gardens. Looking to enjoy an event or a game? See what's going on at Toyota Arena or Auto Club Speedway. Spend some time exploring the area's activities, including winery tours, outlet shopping, and golfing.

Popular amenities

Parking

Airport shuttle on request
Free roundtrip airport shuttle from 4:00 AM - 11:00 PM
Uncovered self parking on site (USD 15.00 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Coffee/tea in common area(s)
Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Free daily reception
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool
Spa tub

Outdoor

Outdoor furniture
Terrace

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Reception hall
Water dispenser

More

Fireplace in lobby
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Embassy Suites Ontario Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

20 reviews

Review data

5 star reviews

35%

4 star reviews

40%

3 star reviews

10%

2 star reviews

5%

1 star reviews

10%

We have selected a sample of reviews which reflect what travellers have said about Embassy Suites Ontario Airport

Showing 1 - 10 of 20 reviews

Latest reviews (20)

V

Victoria

25 Jul 2024 - 28 Jul 2024
reviewed on expedia

2 out of 5 stars

I normally like staying at the Embassy Suites in Ontario but this time was not a good visit. Because I booked through Expedia I was treated poorly. Also my rental car was damaged in the parking lot. Some staff members were rude. Customer service is not the same as before COVID. Cleaning staff voices were loud in early morning. I will rethink before I stay here again.
B

Benjamin

13 Jul 2024 - 14 Jul 2024
reviewed on orbitz

5 out of 5 stars

I always stay at Embassy suites. This property has a costco right in front but the traffic doesn't interfere with hotel parking. Great property, big rooms, great breakfast and free drinks.
X

Xerxes

28 Jun 2024 - 30 Jun 2024
reviewed on expedia

4 out of 5 stars

Not a free parking
J

Juan

19 Jun 2024 - 20 Jun 2024
reviewed on orbitz

1 out of 5 stars

No internet, we called front desk but didn't work. Room very outdated, desk with broken leg, no closet,I reserved through Orbitz a double queen with walk in shower, then I called the hotel to confirm it and the answer was yes.However, they gave me a double queen with bathtub and I requested with no bathtub but a regular one with walk in. There was no sense to make the reservation and then called the hotel to confirm my selection when they don't respect the reservation. Sofa very old when you seat makes a lot of noise. They charged for parking when there was no spots available. Bad experience.
s

susan

12 May 2024 - 13 May 2024
reviewed on expedia

4 out of 5 stars

Close to airport with free shuttle. Courteous staff.
C

Christopher

10 May 2024 - 11 May 2024
reviewed on hcom

5 out of 5 stars

Super convenient for one night stay, with a couple free drinks and snacks and airport shuttle.
A

Ann

6 May 2024 - 7 May 2024
reviewed on expedia

5 out of 5 stars

Close to airport and has a shuttle to take you there. Shower head was old and rickety, iron worked but was damaged.
C

Cassandra

28 Mar 2024 - 29 Mar 2024
reviewed on expedia

5 out of 5 stars

Clean, well-appointed, and convenient airport hotel option. Very friendly, helpful staff!
N

Neician

27 Nov 2023 - 28 Nov 2023
reviewed on expedia

4 out of 5 stars

Very close to the airport and nice size rooms. Rated lower due to the fire alarm going off in the middle of the night, having to evacuate in the cold until the power came back on. Had less than three hours of sleep before long work travel day. Not fun.
M

Mardi

9 Feb 2024 - 11 Feb 2024
reviewed on hcom

4 out of 5 stars

The rooms were good, however our ice machine didn’t work and I had to go to another floor to find one. Went to the pool but it was freezing cold I had expected it to be heated because it was an indoor pool. We were close to everything which was great. However coming home late after the show we went to there was no parking available due to an event that was happening in the property and we had to park on the street, we did ask to be refunded the parking fee due to this and they obliged. Food was good as expected.
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