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Holiday Inn Ontario Airport, an IHG Hotel

3 star rated hotel
8.2/10 Very Good
(1206 verified Hotels.com guest reviews)
See real reviews (51)

generated by AI based on family reviews

Overview

The Holiday Inn Ontario Airport receives mixed reviews. While guests appreciate its convenient location near the airport and the availability of an airport shuttle, which is a major plus for travellers, some find the shuttle service inconvenient due to its limited operating hours. The hotel restaurant receives praise for its food quality, but some guests report issues such as noise disturbances, uncleanliness, and maintenance problems within their rooms. The hotel itself is described by some as being tired and dated, in need of updating, which contrasts with feedback from other visitors who found their rooms clean and comfortable. Overall, the hotel’s value is a matter of individual experiences.

About the hotel

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a spa tub are onsite. Housekeeping is available on request.

Nearby attractions

Near a metro station and near theme parks, Holiday Inn Ontario Airport, an IHG Hotel is in an area with good airport proximity. Travelers who have shopping on the agenda can visit Ontario Mills Shopping Mall and Victoria Gardens, while those looking for another kind of activity may want to check out Silverlakes Sports Complex. Looking to enjoy an event or a game? See what's going on at Toyota Arena or Auto Club Speedway. Enjoy the area's slopes with a ski area and skiing, and don't miss out on the sledding and ice skating.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Free extended parking on site
Free roundtrip airport shuttle from 4:00 AM - 9:30 AM
Onsite parking available only on request
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
In-room WiFi speed: 25+ Mbps

Food and drink

1 bar
1 restaurant
Cooked-to-order breakfast available for a fee daily 6:00 AM–10:30 AM: USD 8-20 for adults and USD 8-20 for children

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

Fitness center
Spa tub

Outdoor

Pool sun loungers

Conveniences

ATM/banking services
Ballroom
Banquet hall
Front-desk safe
Grocery/convenience store
Vending machine
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Ontario Airport, an IHG Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

51 reviews

Review data

5 star reviews

37%

4 star reviews

22%

3 star reviews

12%

2 star reviews

22%

1 star reviews

8%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Ontario Airport, an IHG Hotel

Showing 1 - 10 of 51 reviews

Latest reviews (51)

C

Clarkie

7 Oct 2024 - 8 Oct 2024
reviewed on hcom

2 out of 5 stars

We could not get the thermostat to change anything but 70° was far too cold. We had to turn it off and then we were sleeping really hot. Then there was ants in the bathroom. I guess I just gave you a poor rating because I didn’t sleep well, but they did get us there to the airport in time and the lady was nice upfront when we told her there were no outlets to plug in my sister‘s CPAC machine and or for us to charge our phones we had to run it across the room And if anybody would’ve gone to the bathroom in the night, they would’ve tripped so we weren’t happy about not being able to get an outlet to work the things we needed to work
S

Shane

11 Sept 2024 - 12 Sept 2024
reviewed on hcom

5 out of 5 stars

Best bacon I’ve ever had in my life at a hotel restaurant, and I travel a lot.
I

Izumi

13 Jul 2024 - 14 Jul 2024
reviewed on hcom

5 out of 5 stars

It was a nice clean room. Have transportation to the Ontario airport.
c

cherie

7 Jul 2024 - 8 Jul 2024
reviewed on expedia

2 out of 5 stars

Problems with United Airlines. Had to spend the nigt to fly out next day. The only reason I book your hotel on Expedia was because it said it had airport shuttle. NOT TRUE. I had to spend extra money and take a cab. $25.00 Will never choose that hotel again. Food and service was good. Not that impressed with the room.
C

Carlos

16 Jun 2024 - 19 Jun 2024
reviewed on expedia

5 out of 5 stars

Enjoyed my stay, area is really quiet and there was always parking. Staff was really friendly no matter the time of day
S

Sheryl

4 Mar 2024 - 5 Mar 2024
reviewed on expedia

4 out of 5 stars

Great prior to flight stay
T

Terry

17 Jun 2024 - 18 Jun 2024
reviewed on expedia

5 out of 5 stars

Property was clean, quiet, affordable and near the airport.
S

Stephanie

8 Jun 2024 - 9 Jun 2024
reviewed on hcom

3 out of 5 stars

Wow is this a tired hotel. It is in serious need of an update. The front desk needs training - asked to be put on an airport shuttle and they put it on the wrong day. The room was missing a toilet paper dispenser and some furniture. Air con was not. The only positive was the restaurant. Great service & food.
S

Stephen

31 May 2024 - 1 Jun 2024
reviewed on expedia

4 out of 5 stars

Nice property - felt safe and secure - parking was difficult to find - did not accept chime as payment was a downside
E

Erin

20 May 2024 - 21 May 2024
reviewed on expedia

5 out of 5 stars

The room was quiet and clean. The restaurant and airport shuttle are very convenient.
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