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Crowne Plaza Phoenix Airport - PHX

3 1/2 star rated hotel
8.4/10 Very Good
(1261 verified Hotels.com guest reviews)
See real reviews (211)

generated by AI based on family reviews

Overview

The Crowne Plaza Phoenix Airport enjoys a convenient location near Phoenix Sky Harbor International Airport, with many guests praising its proximity to the airport's Sky Train and the availability of a complimentary shuttle service. The hotel's on-site restaurant and bar receive positive comments for their food and service, while many appreciate the clean rooms and comfortable beds. However, some reviewers note inconsistencies in the shuttle service, and some mention that the hotel is showing signs of wear and tear, while others note issues with cleanliness and maintenance in certain areas. Parking is available but incurs a fee.

Guest highlights

Convenient location near Sky Train and airport shuttle
On-site restaurant and bar with good food and service
Clean rooms and comfortable beds

About the hotel

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free valet parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.

Nearby attractions

Near a metro station, Crowne Plaza Phoenix Airport - PHX is in Camelback East, a neighborhood in Phoenix with good airport proximity. Travelers eager for a bit of culture can stop by Phoenix Convention Center, while those wishing to experience the area's natural beauty can explore Desert Botanical Garden and Camelback Mountain. Looking to enjoy an event or a game? See what's going on at Chase Field or Footprint Center.

Popular amenities

Parking

Electric car charging station on site
Free 24-hour roundtrip airport shuttle
Height restrictions apply for onsite parking
RV/bus/truck parking (surcharge) on site
Secured covered self parking on site (USD 10.00 per day)

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Full breakfast available for a fee daily 6:00 AM–10:00 AM: USD 7-20 per person
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Outdoor pool
Spa tub

Outdoor

Pool sun loungers

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Crowne Plaza Phoenix Airport - PHX
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

211 reviews

Review data

5 star reviews

46%

4 star reviews

30%

3 star reviews

14%

2 star reviews

6%

1 star reviews

4%

We have selected a sample of reviews which reflect what travellers have said about Crowne Plaza Phoenix Airport - PHX

Showing 1 - 10 of 211 reviews

Latest reviews (211)

J

Joseph

7 Oct 2024 - 8 Oct 2024
reviewed on hcom

3 out of 5 stars

It was a good place to crash for the night while waiting for connecting flights. It’s a no cash establishment. Signs in the hotel indicated a Starbucks onsite, but there is no Starbucks or coffee shop onsite anymore. Maybe remove the signs to avoid confusion?
S

Shannon

29 Aug 2024 - 30 Aug 2024
reviewed on hcom

5 out of 5 stars

This hotel is clean to the "T". Nice pool. Rooms are nice and quiet. Good food. Great location to the Phoenix rail system or the airport bridge. Overnight parking available, but no special prices if you are staying there and flying out with a return stay. :(
M

Michael

9 Oct 2024 - 10 Oct 2024
reviewed on hcom

4 out of 5 stars

Good choice for airport hotel. Nice facility.
J

Jennifer

29 Sept 2024 - 30 Sept 2024
reviewed on hcom

5 out of 5 stars

Great location near sky harbor if traveling friendly staff nice little bar and tasty food
N

Natalie

28 Sept 2024 - 29 Sept 2024
reviewed on hcom

5 out of 5 stars

Really nice stay… friendly guests Clean hotel, perfect for a night getaway or just as a travel spot when flying. This hotel is directly across the sky train. The only off putting thing was I requested a king bed but we received a two bed queen room but all in all we had a great visit.
g

glen

24 Sept 2024 - 25 Sept 2024
reviewed on hcom

5 out of 5 stars

Under no circumstances should you take the tram to get to the hotel; it's too far of a walk and your luggage won't survive. If you use the tram, the hotel shuttle pick up is at the 24th Street terminal and runs every 30 mins. Drop-off will be at whatever airline you're flying on.
C

Cynthia

21 Sept 2024 - 22 Sept 2024
reviewed on hcom

5 out of 5 stars

I was at the hotel for a short overnight stay. The staff was friendly at check-in, the bartender (Mike) was very attentive and friendly and the food that I ordered was very good. The room was okay but clean. I really appreciated the shuttle service to and from the airport and that I could catch a shuttle at 3:30 in the morning. I would stay again for that early morning flight.
C

Charlotte

10 Aug 2024 - 11 Aug 2024
reviewed on hcom

4 out of 5 stars

Checked in last minute due to a flight delay and staff were very accommodating. 10 minutes from PHX. Room was clean, breakfast at the restaurant was quick service and food was good. Parking garage was easy to navigate in and out.
B

Brandi

31 Jul 2024 - 1 Aug 2024
reviewed on hcom

4 out of 5 stars

Quick and comfortable option for airport customers. The toilet didn't work right and the room was a 3/5 of cleanliness. My room backed up to a parking garage but it wasn't too noisy. Cold A/C in August in Arizona and a comfortable bed made up for it. Check in staff was very friendly.
J

Justin

11 Jul 2024 - 13 Jul 2024
reviewed on expedia

4 out of 5 stars

Construction during my stay was extremely noisy but that aside hotel was clean and room was nice the area around the hotel isn’t the best but the fact that it’s right next to the airport and air train makes up for it
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