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Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel

2 1/2 star rated hotel
9/10 Excellent
(1516 verified Hotels.com guest reviews)
See real reviews (232)

generated by AI based on family reviews

Overview

The Holiday Inn Express Hotel & Suites Phoenix-Airport is praised by many guests for its convenient location near Phoenix Airport, with many noting the ease of access via the complimentary 24-hour shuttle service. Guests consistently highlight the clean and comfortable rooms, and the consistently excellent breakfast offering. While most experiences are positive, some guests have noted that the hotel may be showing its age in places, and soundproofing could be improved. The hotel also offers convenient parking.

Guest highlights

24 hour airport shuttle
Clean and comfortable rooms
Excellent breakfast
Friendly and helpful staff

About the hotel

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli, and a spa tub are onsite.

Nearby attractions

Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel is located in South Mountain, a neighborhood in Phoenix with good airport proximity. Grady Gammage Memorial Auditorium and Wrigley Mansion are local landmarks, and the area's natural beauty can be seen at Camelback Mountain and Phoenix Mountains Preserve. Arboretum at Arizona State University and Arizona Science Center are also worth visiting. Spend some time exploring the area's activities, including golfing.

Popular amenities

Parking

Extended parking on site (surcharge)
Free 24-hour roundtrip airport shuttle
Free self parking on site
Limo/town car service
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Free buffet breakfast
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar in shower
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Wheelchairs available on site

Things to do

Fitness center
Outdoor pool
Spa tub

Conveniences

ATM/banking services
Ballroom
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

232 reviews

Review data

5 star reviews

65%

4 star reviews

23%

3 star reviews

6%

2 star reviews

3%

1 star reviews

2%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel

Showing 1 - 10 of 232 reviews

Latest reviews (232)

K

Kareline

27 Sept 2024 - 29 Sept 2024
reviewed on hcom

5 out of 5 stars

This property is close to everything. 10 to downtown Phoenix. 10 min to downtown Tempe and 10 min to airport! Free breakfast which is amazing btw. Overall great for the price
M

Mandy

22 Sept 2024 - 23 Sept 2024
reviewed on hcom

5 out of 5 stars

Great place for an overnight stay before catching our flight the next day. Check in was easy and front desk employee was friendly. Our room was nice and clean with a comfy bed. Having a Waffle House next door was convenient. The toiletries were Dove brand and so nice. Would do at here again if in the area.
M

Mischa

15 Sept 2024 - 16 Sept 2024
reviewed on hcom

5 out of 5 stars

Got in late from a flight. Hotel is in good condition, friendly staff. Would stay again.
E

Elizabeth

31 Aug 2024 - 1 Sept 2024
reviewed on hcom

5 out of 5 stars

Overnight before an early morning flight. It was perfect for that. Clean, comfortable room with a great bed. Hot full breakfast starting at 6am. Free airport shuttle. Parking for my car in the hotel lot for a flat rate of $50 for up to 14 days. Swimming pool and hot tub, which I didn't have time to use. Very helpful and friendly staff made it easy to check in, get a paper plate to heat some food on, and arrange the parking while I was gone.
H

Heather

29 Aug 2024 - 30 Aug 2024
reviewed on hcom

4 out of 5 stars

Stayed in a no-frills bottom-floor room with a small window looking out on the parking lot. Very loud air conditioning unit that didn’t cool off the roo. Very well. TV remote didn’t work. But I have to say the breakfast was good and the coffee was very good. Staff were all nice and very efficient
C

Craig

30 Jul 2024 - 31 Jul 2024
reviewed on expedia

5 out of 5 stars

Close to airport, long term parking, reasonably priced, clean and well stocked, beakfast.. Didn't like toilets that don't flush completely, lack of dining for lunch and dinner. Initial details took me to the wrong hotel!
T

Thilak Kumar

27 Jul 2024 - 28 Jul 2024
reviewed on hcom

3 out of 5 stars

Overall was fine, with services of airport shuttle, checkin and breakfast stands out, with setback on room condition pretty dated to extent the main door was all shaky. Off other stays of this chain, was lowest of all.
W

William

26 Jul 2024 - 28 Jul 2024
reviewed on expedia

5 out of 5 stars

There's nothing I did not like. Breakfast was very good. I took the shuttle from the hotel going to the airport it was on time, driver was experienced. I will stay here again.
N

Nicole

26 Jul 2024 - 27 Jul 2024
reviewed on hcom

3 out of 5 stars

Perfect for staying right before a flight. Minutes to the Phoenix airport with shuttle service. Erica at the front desk was super helpful ! We did have an issue with a grasshopper. Not sure how with us being on the 3rd floor ? Other than that the hotel room its self was super clean and we felt safe as we we are traveling women.
N

Nestor

26 Jul 2024 - 27 Jul 2024
reviewed on expedia

4 out of 5 stars

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