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Best Western Pony Soldier Inn - Airport

2 1/2 star rated hotel
8/10 Good
(1002 verified Hotels.com guest reviews)
See real reviews (64)

generated by AI based on family reviews

Overview

The Best Western Pony Soldier Inn receives mixed reviews. While guests frequently praise its convenient location near Portland Airport, the complimentary airport shuttle service, and the comfortable beds, some negative experiences are also reported. Issues raised include inconsistent shuttle service availability, concerns about safety and security in the surrounding area, and reports of unclean rooms. The hotel's free breakfast also receives positive feedback from some guests, but a few reported issues with room cleanliness and staff friendliness. Parking is advertised as free but this seems to be inconsistently applied.

About the hotel

Along with a fitness center, this smoke-free hotel has a sauna and a 24-hour business center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a seasonal outdoor pool, a business center, and dry cleaning are onsite.

Nearby attractions

Near a metro station, Best Western Pony Soldier Inn - Airport is in Northeast Portland, a neighborhood in Portland with good airport proximity. Cascade Station and Hawthorne District are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Columbia River Gorge National Scenic Area and Portland Japanese Garden. Looking to enjoy an event or a game? See what's going on at Veterans Memorial Coliseum or Moda Center.

Popular amenities

Parking

Airport shuttle on request
Free roundtrip airport shuttle from 4:00 AM - 11:00 PM
Free self parking on site

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Free buffet breakfast available daily 6:00 AM–10:00 AM
Room service available

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk

Things to do

Fitness center
Sauna
Seasonal outdoor pool
Steam room

Outdoor

Outdoor furniture
Picnic area
Pool sun loungers
Pool umbrellas

Conveniences

Elevator
Front-desk safe
Library
Vending machine

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Best Western Pony Soldier Inn - Airport
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

64 reviews

Review data

5 star reviews

39%

4 star reviews

19%

3 star reviews

20%

2 star reviews

12%

1 star reviews

9%

We have selected a sample of reviews which reflect what travellers have said about Best Western Pony Soldier Inn - Airport

Showing 1 - 10 of 64 reviews

Latest reviews (64)

S

Sheila

8 Aug 2024 - 11 Aug 2024
reviewed on hcom

5 out of 5 stars

Nice larger outdoor pool encircled by hotel rooms so had a private, relaxing atmosphere although close to airport, freeway and busier road. Staff was very helpful and friendly. Happily helped out with providing fights for our pizza when we asked and always made us feel like we were at a much more expensive hotel. Will book this hotel again for sure!
A

Alvina

30 Jul 2024 - 31 Jul 2024
reviewed on expedia

5 out of 5 stars

The hotel is close to Portland Airport and provided a shuttle to the airport. It was great to have a good breakfast before to go on the trip. The room was clean and comfortable. Personnel were nice and helpful.
S

Sarah

15 Jul 2024 - 16 Jul 2024
reviewed on hcom

4 out of 5 stars

The shuttle service was excellent. A great free breakfast. The beds were very comfortable. Clean and friendly service.
C

Charles

15 Jul 2024 - 17 Jul 2024
reviewed on hcom

5 out of 5 stars

Flight came in at midnight and was still able to have a shuttle come get me. Room was clean. Plenty of restaurants in the immediate area within walking distance.
B

Belinda

19 Jun 2024 - 20 Jun 2024
reviewed on expedia

4 out of 5 stars

Shower was great!!!! Bed very comfy - we both sawed logs after a fight from charlotte to Portland. Room was a little stuffy smelling. Good location to airport.
A

Ashlyn

23 Jun 2024 - 24 Jun 2024
reviewed on expedia

4 out of 5 stars

It was a great stop before the airport, will def stay again!
P

Percy

14 Jun 2024 - 16 Jun 2024
reviewed on expedia

2 out of 5 stars

I loved the service fr9m the airport. But got to room to check in. I ordered a double queen bed room. They game me a single room and told me hotel was full. Then got to room and it had othe rpeople stuff still in it. Bed sheets were stained. So went to ask staff to have it cleaned and came back from being out. Room had not been touched or cleaned.
A

ALIYA

3 Jun 2024 - 4 Jun 2024
reviewed on expedia

3 out of 5 stars

Booked this hotel for the shuttle access to the airport but it wasn't a 24 hour service :(
S

Suzanne

12 Jan 2024 - 13 Jan 2024
reviewed on expedia

5 out of 5 stars

There was a massive ice storm brewing and i needed to get on a plane so chose a hotel with free shuttle service so i would not have to put anyone in jeopardy driving so far to get me there. The room was large, super clean. The upstairs neighbors were VERY loud at 4am and i almost called them but they finally stopped and i was able to sleep. The front desk staff was very friendly and helpful. Bed (king) was quite comfy. I was able to get 10 hours of sleep, minus the disco party upstairs, microwave, fridge, dishes, flatware. Jet tub. I would definitely stay again!!
d

david

9 Nov 2023 - 10 Nov 2023
reviewed on expedia

3 out of 5 stars

Hi guys, sketchy area, lots of street noise. Cars revving the engine all hours of the night. Super close to airport.
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