1/26

Courtyard by Marriott Richmond Airport

3 star rated hotel
8.6/10 Excellent
(1002 verified Hotels.com guest reviews)
See real reviews (71)

generated by AI based on family reviews

Overview

The Courtyard by Marriott Richmond Airport is praised for its convenient location near the airport and the reliable 24-hour shuttle service. Guests frequently mention the friendly and helpful staff, and many appreciate the ease of check-in and the comfortable rooms. However, reviews also highlight some inconsistencies, with reports of issues such as room maintenance problems, unpleasant experiences with some staff members, and concerns about the surrounding area. Parking fees are also noted in several reviews.

Guest highlights

24 hour airport shuttle
Helpful staff

About the hotel

An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.

Nearby attractions

In the business district, Courtyard by Marriott Richmond Airport is in an area with great airport proximity. Dabbs House Museum & Henrico County Tourist Information Center and St. Patrick Catholic Church are local landmarks, and travelers looking to shop may want to visit White Oak Village and Broad Street. Looking to enjoy an event or a game while in town? See what's happening at Richmond Coliseum or Richmond Raceway.

Popular amenities

Parking

Airport shuttle on request
Free 24-hour roundtrip airport shuttle
Free area shuttle
Free uncovered self parking on site
Limited onsite parking
RV/bus/truck parking (surcharge) on site
Uncovered extended parking on site (USD 7 per night)
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Coffee/tea in common area(s)
Cooked-to-order breakfast available for a fee daily: USD 7-10 per person

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Portable bathtub seat
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Outdoor

BBQ grill(s)
Firepit
Outdoor entertainment area
Outdoor furniture
Picnic area

Conveniences

Elevator
Front-desk safe

More

Fireplace in lobby
Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Courtyard by Marriott Richmond Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

71 reviews

Review data

5 star reviews

56%

4 star reviews

24%

3 star reviews

8%

2 star reviews

6%

1 star reviews

6%

We have selected a sample of reviews which reflect what travellers have said about Courtyard by Marriott Richmond Airport

Showing 1 - 10 of 71 reviews

Latest reviews (71)

R

Richard

15 Sept 2024 - 16 Sept 2024
reviewed on hcom

5 out of 5 stars

Convenient to airport
A

Abby

22 Jul 2024 - 23 Jul 2024
reviewed on expedia

5 out of 5 stars

The hotel was nice and the shuttle was good from airport it runs 24 hours which was great.
J

JENNIFER

21 Jul 2024 - 22 Jul 2024
reviewed on expedia

4 out of 5 stars

Convenient to the airport.
L

Leanna

17 Jul 2024 - 18 Jul 2024
reviewed on hcom

2 out of 5 stars

Our flight was delayed coming in, and even with a pre-check in completed and letting the property know we wouldn’t arrive until late, they cancelled our reservation. Then they couldn’t key the room and we had to be moved twice because the doors weren’t working. All at 3am as well. When we got into the room there was a brown red substance on the wall, the ac had wires coming out of it and the fire alarm was falling off the ceiling. At that point we were so exhausted we just went to bed. Wouldn’t stay again. All around frustrating and upsetting for a Marriott property.
T

Tom

9 Jul 2024 - 10 Jul 2024
reviewed on hcom

2 out of 5 stars

The staff was Excellent but the ownership is terrible they charged $10 for parking in an open lot that was not secured which is usually the case in a more urban motel. I assume the owners think it’s good to nickel and dime customers I’ll never stay there again
T

Tina M

5 Jul 2024 - 7 Jul 2024
reviewed on expedia

3 out of 5 stars

Could I get in and out of my car without haggard people trying to strike conversation, to beg or solicit something? Bug on the pillow that looked like a watermelon seed then when I flicked it off it kind of floated like it was a spider of some kind. I couldn't find it against the dark carpet, and I didn't have my LED flashlight to see it. Nickeled and dimed parking and define "incidentals"? Never gave a clear explanation of that charge, and I'm sure it wouldn't make sense. Walls are thin. Could hear the "neighbor" using the bathroom. Nice and cool temperature in the room, but why did the TV shut off on its own at 3AM? No comp breakfast.
M

Michael

23 Jun 2024 - 24 Jun 2024
reviewed on hcom

5 out of 5 stars

Nice hotel near the airport.
S

Sonya

10 Jun 2024 - 11 Jun 2024
reviewed on expedia

4 out of 5 stars

Convenient for a late night arrival at RIC and the free shuttle was great to have.
H

Heather

4 May 2024 - 5 May 2024
reviewed on hcom

1 out of 5 stars

The room and location was terrible. Outside the hotel there is many homeless people passing the parking lot making you feel uncomfortable about keeping your car there. Not to mention another 10 dollars just to park your car in the parking lot per night. The bath tube had rust and mold in the shower. The carpet was coming undone in multiple places. Do not stay here.
C

Craig

21 Apr 2024 - 23 Apr 2024
reviewed on hcom

2 out of 5 stars

Hotel was close to airport but area was unsavory and service was poor. Workers were disinterested in provided quality service and spent their time on their cell phones.
Check in / Check out
Check out
Change your dates
Checking availability...
Estimated total price on hotels.com

Similar Hotels