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Hilton Garden Inn Richmond Airport

3 star rated hotel
8.6/10 Excellent
(1001 verified Hotels.com guest reviews)
See real reviews (22)

generated by AI based on family reviews

Overview

The Hilton Garden Inn Richmond Airport is praised for its convenient location near the airport and reliable shuttle service, making it a practical choice for travellers. Guests appreciate the generally clean and comfortable rooms and the friendly service from many staff members. However, reviews also mention some inconsistencies in service, including issues with wake-up calls and shuttle pickup, and some guests found the breakfast to be overpriced. The hotel also lacks nearby restaurants and some rooms have been noted to have issues with noise and cleanliness.

Guest highlights

Convenient airport shuttle
Friendly staff

About the hotel

An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a spa tub are onsite.

Nearby attractions

Located in Sandston, Hilton Garden Inn Richmond Airport is near the airport and near a train station. White Oak Village and Broad Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Henricus Historical Park and Dutch Gap Conservation Area. Looking to enjoy an event or a game while in town? See what's happening at Classic Amphitheatre at Strawberry Hill or Richmond Coliseum. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Parking

Free 24-hour roundtrip airport shuttle
Free RV/bus/truck parking on site
Free area shuttle up to 5 mi
Free uncovered self parking on site
Uncovered extended parking on site (USD 15 per day)
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant
Buffet breakfast available for a fee daily 6 AM–10 AM: USD 11.95 per person
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool
Spa tub

Conveniences

Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Hilton Garden Inn Richmond Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

22 reviews

Review data

5 star reviews

59%

4 star reviews

18%

3 star reviews

14%

2 star reviews

5%

1 star reviews

5%

We have selected a sample of reviews which reflect what travellers have said about Hilton Garden Inn Richmond Airport

Showing 1 - 10 of 22 reviews

Latest reviews (22)

S

Sarah

18 May 2024 - 19 May 2024
reviewed on hcom

1 out of 5 stars

Hotel is close to the airport with a free shuttle service for convenient access. However, the pillows felt like they were stuffed with cotton balls and the king mattress was hard with a lump in the middle. People were yelling in the hallway most of the night and the room had a dank, damp odor. Not a great experience. However, the front desk greeters were pleasant and the shuttle driver was lovely and on time.
T

Tricia

11 May 2024 - 12 May 2024
reviewed on expedia

5 out of 5 stars

Very quiet even near the airport. Check in was smooth and the room was Very clean! Very ew.
V

Virginia

13 Apr 2024 - 14 Apr 2024
reviewed on orbitz

5 out of 5 stars

It was convenient to the airport. We had to leave too early in the morning so we really did not get to assess the benefits of the hotel, but I looked nice and it satisfied our needs.
M

Melissa

5 Apr 2024 - 6 Apr 2024
reviewed on hcom

2 out of 5 stars

Asked for wake up call in order to be at airport on time, never got it. Asked for shuttle to take me to airport and the lady at the coin was very rude.
B

Byron

4 Apr 2024 - 5 Apr 2024
reviewed on expedia

5 out of 5 stars

Shuttle to airport was on time.
K

Karl

27 Mar 2024 - 30 Mar 2024
reviewed on expedia

4 out of 5 stars

Close by airport for quick rental car drop off.
M

Mike

31 Mar 2024 - 1 Apr 2024
reviewed on hcom

5 out of 5 stars

Stayed one night as I was in Richmond for the NASCAR race. Hotel was conveniently located, offered airport shuttle service.
A

Andrew

2 Mar 2024 - 3 Mar 2024
reviewed on expedia

5 out of 5 stars

Great location near the airport! Will stay again if I’m back in Virginia
C

Claire

2 Feb 2024 - 4 Feb 2024
reviewed on expedia

3 out of 5 stars

Very limited chanels on TV, had claims for room service which was actually not available. Also claimed shuttle to and from airport, once I landed in airport I was not able to contact the hotel to get information about the shuttle pick up and had to use Uber anyway. The staff were extremely friendly however.
D

Danella

15 Jan 2024 - 19 Jan 2024
reviewed on hcom

3 out of 5 stars

With this being a Hilton hotel I expected better . But the fact I paid for breakfast ( extra) when booking my stay and got charged 10.00 for 2 scrambled eggs !! Then I have to pay for parking 10.00 a day. Which is ridiculous! You are already paying a good bit for the hotel room that is definitely out dated . The only thing good of the week long stay was Tiffany at the front desk .
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