DoubleTree by Hilton Rochester

I contacted the front desk after midnight on the night I checked in. I didn't check in till probably around 10:40 PM. Getting into my room. I decided to take a shower, I realized there was no hot water. The faucet on my shower turned a complete 360°. Not a good sign. I contacted the front desk and they informed me that no one was on maintenance at that time. I hung up and then called back again and was offered a room four floors down to either use just a shower or to move to. I did not want to move four floors away at almost 1 AM in the morning. I also did not want to travel four floors just to shower. So, I declined. Maybe it was stupid of me, but I assumed that later that day they would send someone to fix the shower and make it so I did not have to shower elsewhere to receive hot water. This did not happen. I came back and it was the same thing. I decided not to push the issue, so I did not shower for two days. There was plenty of hot water out of the faucet of the sink in the bathroom, so I used that to sponge myself. I would have raised more of an issue if I would have been paying for it on my own, but my company covered this trip. I still don't think it's fair for them to pay this amount of money for a room that had no ability for me to shower. I will be coming back multiple times to Rochester for business, this is not where I will be staying.

Hotel was clean and quiet. Convenient for a quick work trip, however, location is near highways and busy streets. Also I was placed in a room with an adjacent room. I was able to lock the door and put the latch I just felt a little anxious being that I’m a woman traveling alone. Other than that hotel was nice and quiet

Hotel is old but clean and has friendly staff overall. I was unhappy on the first day when I was denied for a shuttle service to attend my graduation ceremony next day. I was told to call for taxi service. On that day, I spent $50 on taxi. My last day was great as they gave us shuttle service to other locations like to/from Highland park and airport. I wish they provide a clear statement regarding this excellent shuttle service upfront which will attract more clients, I think!

The hotel looks very nice but when I stay at a hotel I do expect a warm shower and a safe parking area, especially when I pay

liked the layout of the atrium areas. Didn't like the parking lot conditions.

We loved the DoubleTree! Great location and walkable to many eating establishments. Also the shuttle takes you further if needed! We will definitely stay here again!

The bed had stains and hair on it. The bathroom and living area had stains on the walls causing an excessive amount of fruit flys. Their was gum or some candy substance under the desk which melted and was all over the rug; close enough to walking where I got it all over my socks. The toilet didn’t flush and the shower did not drain. It was disgusting. For the rates they charged I was MORTIFIED. I was there for a jiu jitsu seminar and I would have been better off sleeping in my Jeep. The bar/restaurant was 1000 degrees. The food was gross and almost inedible. I asked for them to fix my room and you would never know they came in. Unacceptable

It was nice enough, although not the height of luxury (which is fine). The heated pool was a nice treat. We had an issue the last night when a group of kids traveling for sports were running around the hotel and making a ton of noise. When I spoke to the front desk they apologized but said they couldn’t enforce noise complaints until 10pm, while acknowledging that what the kids were doing was against the rules. It didn’t kill my trip but it was disappointing—I know these traveling teams probably bring in a ton of money, but I don’t know if I can stay there again and risk it turning into a jungle gym when I’m trying to relax.

Wonderful hotel near the airport, nice structure with the inner cortyard, trees and pool, and good restaurant, nice room, the only problem was that nobody was at the check-in area when we arrived (at 8:30 pm) and there was no bell to call the staff

Was told complimentary parking was available once I had a ride to the airport. Not true and night auditor was nasty.