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Staybridge Suites Rochester University, an IHG Hotel

3 star rated hotel
9/10 Excellent
(1001 verified Hotels.com guest reviews)
See real reviews (15)

generated by AI based on family reviews

Overview

The Staybridge Suites Rochester University receives mixed reviews. While guests consistently praise the hotel's cleanliness, spacious rooms, convenient location near the University of Rochester and airport, and the complimentary breakfast, some concerns have been raised regarding the surrounding neighbourhood. Several reviewers mention safety concerns, particularly at night, with reports of homeless individuals and drug use in the parking area. The hotel's shuttle service is also noted as not running on weekends, and some maintenance issues, like dirty hallways and elevators, have been reported. Despite these drawbacks, many guests find the hotel to be a good value and appreciate the friendly and helpful staff.

Guest highlights

Clean and spacious rooms
Convenient location near the airport and University of Rochester
Friendly and helpful staff
Good breakfast

About the hotel

This smoke-free hotel features a 24-hour fitness center, a snack bar/deli, and a 24-hour business center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.

Nearby attractions

Staybridge Suites Rochester University, an IHG Hotel is located in Rochester. The area's natural beauty can be seen at Genesee Valley Greenway State Park and Corbett's Glen Nature Park, while Susan B. Anthony House and Geva Theatre Center are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Blue Cross Arena or Frontier Field.

Popular amenities

Parking

Free RV/bus/truck parking on site
Free self parking on site

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:30 AM on weekends
Free reception (select days)

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)

Things to do

24-hour fitness center
Shopping

Outdoor

BBQ grill(s)
Picnic area
Terrace

Conveniences

Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Library

More

Fireplace in lobby
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Staybridge Suites Rochester University, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

15 reviews

Review data

5 star reviews

47%

4 star reviews

40%

3 star reviews

7%

2 star reviews

7%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Staybridge Suites Rochester University, an IHG Hotel

Showing 1 - 10 of 15 reviews

Latest reviews (15)

L

Lakesha

19 Apr 2024 - 21 Apr 2024
reviewed on expedia

5 out of 5 stars

Visited with my family. The location was clean & staff members were nice. Very close to the airport..
L

Lynda

20 Mar 2024 - 21 Mar 2024
reviewed on hcom

5 out of 5 stars

Great, clean place to stay. Close to Strong Hospital and airport. Nice linens, very good breakfast included in price.
L

Lori

16 Mar 2024 - 18 Mar 2024
reviewed on expedia

4 out of 5 stars

Clean room Fitness center is small but well maintained Easy parking and a 15 min drive to Convention center, blue cross arena, RIT and U ROC Decent breakfast- coffee wasn’t great and there is no ice machine But that would not stop me from staying here again.
L

Laura

5 Feb 2023 - 6 Feb 2023
reviewed on travelocity

5 out of 5 stars

Friendly, close to airport, clean
E

Elizabeth

23 Jan 2023 - 24 Jan 2023
reviewed on travelocity

5 out of 5 stars

Very close to airport and nice and clean
J

Jerry

22 Nov 2022 - 26 Nov 2022
reviewed on travelocity

4 out of 5 stars

The property was very nice. The staff was excellent concerning the interior of the facility. We were approached by homeless people in the parking lot asking for money and there did not appear to be any hotel security. The staff said all they could do was call the police. It appeared that they were aware of the issue but for some reason wouldn’t hire security.
K

Kamaljeet

9 Oct 2022 - 10 Oct 2022
reviewed on travelocity

5 out of 5 stars

Easy parking, clean rooms, great breakfast
F

Faye

12 Aug 2022 - 15 Aug 2022
reviewed on hcom

5 out of 5 stars

We traveled with our dog and it was great that the room had a refrigerator where we kept our cooked food portions for our dog.
L

Louise

7 Aug 2022 - 10 Aug 2022
reviewed on travelocity

4 out of 5 stars

There was a social from 5:30-7:00 M,T, W nights. Beer, wine and apps served. We met some really nice professionals staying there as they travelled. The property is right on the river and bike trails to the erie canal trailway system. Excellent for cyclists. Not really walking distance to restaurants and bars. All clean except elevator needs a bit of an overhaul. The pool facilities were closed when we were there and the dryers were not working in the guest laundry.
T

Thomas

Invalid Date - Invalid Date
reviewed on hcom

4 out of 5 stars

This is a relatively new hotel in an area that is trying to clean itself up. I lived in that area for decades and would walk through "Staybridge" to go to the public pool with my cousins back when it was an empty lot. Subsequently, trust me when I tell you, the area is rough. I wouldn't recommend going for a late night stroll, and definitely make certain your vehicle is locked (which it should be anyways, it's not the 1920s anymore). WIth that one word of caution, I pretty highly recommend Staybridge. The staff is generally helpful to very helpful. The location CAN'T be beat for anyone attending events on UofR campus. Same for Genesee Park and Strong Memeorial Hospital. It's even more than reasonably close to my alma mater RIT (go tigers!) although there are closer. Same with the airport and Henrietta (shopping district-ish). End of day, the clearest way I can put it is this is the preferred hotel when I take My Family to see my family. But they don't go walking after dark.
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