Extended Stay America Suites Washington DC Sterling Dulles

Took forever to make checkin. They didn't find my reservation. Another detail. If you are planning in going in or out the Dulles airport, THEY DON'T HAVE SHUTTLE SERVICE, so your stay ends up costing the same than a much better hotel in the airport. Hope this helps someone.

It was clean and a good place for a layover. Thank you.

Absolutely the worst hotel I’ve ever stayed in. It was extremely dirty and gross. Would have left if there was any other availability in the area. We were only there because our flight was cancelled and every other hotel was full.

Arrived at the hotel just before midnight. Entered the lobby and heard a heated discussion between the night desk and a gentleman who had arrived before us. The desk clerk told the man he did not find a reservation for him in their system. The gentleman was confused because his airline had created a situation for his travel and had made and confirmed arrangements for him less than 20minutes earlier. The night desk clerk essentially told him he had no available rooms and that he had no idea what the gentleman was talking about. Then it was our turn to check in. Yes the clerk found our confirmed reservation in the system but had no room for us either. This was a paid-in-advance reservation but no room. WTH? After more than 30 minutes on the phone with Travelocity customer service (to no satisfactory resolution), I started calling other hotels in the area for availability. The EIGHTH hotel had a single room available, which I snapped up! After paying for a second Lyft ride to the replacement hotel, I'm out almost $100 in car fares, a high priced last minute hotel rate for the last room, and no confidence in a refund for the pre-paid UNAVAILABLE room. I have learned from this SECOND EXPERIENCE with both Extended Stay AND Travelocity. I will never book with Ext Stay and not use Travelocity for any future bookings. Fool me once, shame on you. Fool me twice, shame on me. Never again.

A good stay before a flight...................................

Horrible place! Bedbugs! I couldn’t sleep all night with itchiness! Even got a rash/bites all over my body! There were cockroaches everywhere! The toilet was broken! I only choose this location because it was close to the airport. Never again will I stay there. Place was dirty!!!!

Relatively close to airport. Room is dated and is very dark. One night is okay but won't stay here again.

Friendly people. Clean place. Near to airport IAD. Friendly people. Clean place. Near to airport IAD.