Canopy by Hilton West Palm Beach Downtown

About the hotel

2 restaurants, an outdoor pool, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and a 24-hour front desk.

Nearby attractions

Canopy by Hilton West Palm Beach Downtown is located in Downtown West Palm Beach, a neighborhood in West Palm Beach. Harriet Himmel Theater and Kravis Center For The Performing Arts are cultural highlights, and some of the area's attractions include Worth Avenue Clock Tower and Club Vegas Casino Arcade. Palm Beach Zoo & Conservation Society and Cox Science Center and Aquarium are also worth visiting.

Popular amenities

Parking

Secured covered valet parking on site (USD 38 per day; includes in/out privileges)

Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi and wired Internet

Food and drink

1 bar

2 restaurants and 1 coffee shop/cafe

Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 5-40 per person

Guest services

24-hour front desk

Daily housekeeping

Accessibility

3 on-site accessible parking spaces

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

Elevator

Grab bar in shower

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Phone accessibility kit

Roll-in shower (select rooms)

Stair-free path to entrance

Valet for wheelchair-equipped vehicle

Visual alarms in hallways

Well-lit path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Things to do

24-hour fitness center

Outdoor pool

Outdoor

Outdoor entertainment area

Outdoor furniture

Rooftop terrace

Conveniences

Elevator

Front-desk safe

Gift shop/newsstand

More

Smoke-free property

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Reviews that mention...

All reviews (23)parking (11)clean (7)staff (8)location (5)restaurant (7)travel (3)room service (2)check in / check out (2)bed (1)airport shuttle (7)travel time (1)flight (1)ambience (1)airport (1)

Hotel Reviews

for Canopy by Hilton West Palm Beach Downtown

4 out of 5 stars

23 reviews

Review data

5 star reviews

48%

4 star reviews

26%

3 star reviews

13%

2 star reviews

13%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Canopy by Hilton West Palm Beach Downtown

Showing 1 - 10 of 23 reviews

Latest reviews (23)

I

Ignacio

10 Aug 2024 - 12 Aug 2024

reviewed on hcom

5 out of 5 stars

It was excellent. Great hotel for pet owners. I had my Dalmation with me. No complaints. Loved the Spicy Watermelon Marg from the bar upstairs. Minor issues, beds are too soft for my liking. At the end, I will return. Also parking is a pain. Only baker as an option $45 a night.

S

Shaun

21 Jun 2024 - 23 Jun 2024

reviewed on expedia

2 out of 5 stars

For paying the amount that I paid, I would’ve stayed elsewhere with better quality linens etc as well as parking not being available at the property other than valet that costs around $44.00 per day..room cleaning would have been great earlier in the day, they never came when promised that evening. Anyways, this is the reason I prefer IHG hotels.

c

clifford

7 Jun 2024 - 9 Jun 2024

reviewed on expedia

3 out of 5 stars

The hotel was clean, and it’s located in a great location in the heart of downtown Palm beach. The rooms are clean, great pool with a view over the city. The parking situation is not convenient, you have to pay a daily fee to park or park nearly two blocks away for a small fee. Although the concierge was helpful and professional, I can’t say the same for the restaurant workers there. I was charged twice for the wrong amount by the restaurant in the lobby and the one in the rooftop by the pool.

T

Tim

26 May 2024 - 29 May 2024

reviewed on expedia

3 out of 5 stars

We travelled to Canopy around a year ago and loved the whole experience. That’s why we decided to come back for a longer stay this year. Pool and view were awesome, service not so much. Room service only stopped by once during our four days in Canopy - which is not the service I expect of a 4 star hotel. Fitness center was neat and clean, but bikes were not properly set up and therefore unready to use. Both of these minor points aside, check in was awful. A guy called “Seth” treated us with an attitude of Indifference and snootynes that I never ever experienced before in a hotel. Not only on check in, but over all the occasions we met during our stay.

C

Carlos

25 Apr 2024 - 26 Apr 2024

reviewed on expedia

5 out of 5 stars

Location is central to the city and highway. Valet parking only and expensive.

j

john

13 Apr 2024 - 14 Apr 2024

reviewed on expedia

2 out of 5 stars

the hotel is fine, however I bed sheet was dirty & we had to call to have it changed prior to going to bed. Also doing everything with the phone is a pain in the neck & does not always work, parking price is ridiculous, location if hotel is great.

W

William

23 Mar 2024 - 24 Mar 2024

reviewed on orbitz

5 out of 5 stars

We had a good stay. The only negative is that it was very difficult to get anyone to answer the phone. We wanted to order some food at Banter and they would not answer the phone. We called the front desk and he transferred the call and they still did not answer.

S

Shantha

27 Feb 2024 - 2 Mar 2024

reviewed on expedia

4 out of 5 stars

Charged for vallet parking for 4 nights.Only used parking 1 night

A

Alexis

9 Dec 2023 - 10 Dec 2023

reviewed on hcom

5 out of 5 stars

Weekend trip with my daughter to experience the Brightline, Restoration Hardware restaurant & Kravis Center performance! It was all a delight! Upon arrival at 11am, the Canopy staff didn’t hesitate to accommodate us. The rooms & hotel are tastefully decorated & there are many places to shop & eat in walking distant however, they do provide complimentary shuttle!

C

Claritza

15 Sept 2023 - 18 Sept 2023

reviewed on expedia

5 out of 5 stars

Staff was super welcoming and we enjoyed our stay very much , also Thank you to Mike for all the recommendations and an excellent experience at Rooftop, Brandon was great as well. Bob the shuttle guy was awesome and made it super easy and convenient to dine in the square.