Holiday Inn Palm Beach - Airport Conf Ctr, an IHG Hotel

Hotel is under renovation. Lobby was pretty raw. Shuttle service to airport doesn’t start to PBI until 7am. They did help us arrange for a taxi at 5am. 20.00 for 2 people.

That’s a good place to stay clean close to airport!

I stay in WPB a lot traveling through. I recommend staying ANYWHERE else. Every few years I stay here, and there are ALWAYS issues. Last three times I stayed here over the last three years, the Security alarm went off throughout the entire hotel either in the middle of the night, or at 0500 in the am. Also, last two times, including this time, there was no internet for 14 hrs., the entire stay. They advised it was out "everywhere". Drove two blocks to check - the other hotels had internet. It is reasonably clean; but everything else is POOR. No internet, and being woken up by an alarm advising that evacuation is needed........stay elsewhere. Every time I stay here its the same issue, esp with the alarm....at some point fix it.

It will be good to provide airport shuttle earlier than 7am. Other hotels in area provide shuttle early in the morning

Brutal music playing until 11PM. Not fun with a 5am flight

No hot water. Not a drop. Shower did not work AT ALL. Front desk poor in helping get airport shuttle pick-up. I am confident i was placed intentionally in a screwed up room because of my exasperation with front desk over the airport shuttle.

Exceptional service by John the marine, shuttle driver

Didn’t read the fine print… that the hotel was under construction. We found out through guest that there was a shuttle to take us to eat somewhere. The front desk lady never offered and we asked for restaurants around. Poorly staffed. Mold in the bathroom, no hot shower, dead flowers out front. Wouldn’t recommend staying there to anyone. I also left something (mia sonic valued at 135.00) in the bathroom. Called the night I got home and realized. The gentleman said to call back in the morning because house keeping was gone. Left a message the next morning and never heard back. So frustrating!

The entire experience was horrible, once we checked in we were giving the wrong room. The room we wanted was not available the room we had was filthy. The tub and toilet had red rings . The walls in the tub had red lines in between the tile. The room smelled like cigarettes. I was traveling with my 3yr old toddler, I cannot stay in a disgusting hotel with my baby. I immediately went downstairs and asked for a refund and they told me to have hotels.com contact them and they would refund me immediately. It has been five days and the hotel denied our refund. So we spent $110 on a hotel that we couldn’t stay at plus $155 to book a walk in hotel elsewhere.

Under renovations, musty smells, neighborhood not great. Very loud a/c unit. Probably better when not under construction, but not great right now. Transportation was good as well as proximity to airport. No restaurant open on site either.