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Grand Hotel Excelsior Port Royal

3 1/2 star rated hotel
6.4/10
(803 verified Hotels.com guest reviews)
See real reviews (23)

generated by AI based on family reviews

Overview

The Grand Hotel Excelsior Port Royal boasts a stunning location near Kingston airport and offers spectacular views. Many guests appreciate its spacious and clean rooms, friendly and helpful staff, and a good breakfast. The on-site restaurant and bar also receive positive comments. However, some reviews mention that the hotel is showing signs of age and could benefit from some modernisation. While the hotel's proximity to the airport is a plus, guests should note that airport transfers may incur additional costs, and that the quality of service and amenities can vary.

About the hotel

Nearby attractions

Located on the waterfront, Grand Hotel Excelsior Port Royal is in Port Royal, a neighborhood in Kingston with good airport proximity. Fort Charles and National Gallery of Jamaica are cultural highlights of the area. Jamaica Conference Center and African-Caribbean Heritage Centre are two other places to visit that come recommended.

Popular amenities

Parking

24-hour roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant
Free buffet breakfast available daily 7:30 AM–10:30 AM
Free daily reception
Room service available

Guest services

Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Tour/ticket assistance
Turndown service

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
This property does not have elevators
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Things to do

Boat tours
Fishing
Outdoor pool

Outdoor

Garden
Pool sun loungers
Terrace

Conveniences

Newspapers in lobby

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Grand Hotel Excelsior Port Royal
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

23 reviews

Review data

5 star reviews

22%

4 star reviews

35%

3 star reviews

30%

2 star reviews

9%

1 star reviews

4%

We have selected a sample of reviews which reflect what travellers have said about Grand Hotel Excelsior Port Royal

Showing 1 - 10 of 23 reviews

Latest reviews (23)

J

John

1 Jul 2024 - 2 Jul 2024
reviewed on expedia

3 out of 5 stars

This property served its purpose in the convenience of being close to the airport. Amazing view. Property needs work
B

Brian

1 Jun 2024 - 3 Jun 2024
reviewed on expedia

5 out of 5 stars

Spacious, beautiful and clean, close to the airport and Kingston city
P

Peter

5 May 2024 - 6 May 2024
reviewed on hcom

5 out of 5 stars

Better than expected after reading mixed reviews. Room was spacious and clean. Ryan from reception quickly sorted our query with the air-conditioning and obtained a standard lamp for us as weirdly part of the room didnt have lighting. We had a good lunch on our 1st day, 2nd day my lunch was nothing like the description on the menu. Please note (apparently) the service charge automatically added to the bill does not go to the staff. The included breakfast was very good. We used the swimming pool which was fine and lovely bar area. All the staff were friendly and helpful and special mention to Ryan. We visited Fort Charles and had a very interesting guided tour. Worth visiting if you have the time. Convenient hotel very near the airport.
Y

Yvette

14 May 2024 - 15 May 2024
reviewed on expedia

4 out of 5 stars

Booked at last minute as close to airport. Was ok for one night
J

James

15 Apr 2024 - 18 Apr 2024
reviewed on expedia

4 out of 5 stars

I have to begin this review as in saying this is a Jamaican resort property. This is not a sandals resort or anything like that. I love staying here. I love the people that run it and I love the location in relation to the airport if you’re looking for a perfect place, this is not it but this is a really good place
s

shun wen

19 Feb 2024 - 20 Feb 2024
reviewed on expedia

4 out of 5 stars

Good location nearby airport. Nice view from bar/restaurant. Bug space room and nice.
S

Sophia

31 Jan 2024 - 3 Feb 2024
reviewed on expedia

4 out of 5 stars

Close to the airport. Good places to eat.
J

JODY

27 Dec 2023 - 30 Dec 2023
reviewed on hcom

5 out of 5 stars

Throughout my stay in Room 302, I wondered if I was in the same hotel that others had reviewed, as I did not experience most of the negatives. I enjoyed a hot shower every night, with decent water pressure. The breakfast was delicious and filling. I arrived several hours early and was immediately given a room, which was icy cold from the air conditioner. I did try out the on-site restaurant and ordered the Grand Vegetable Delight, which was very tasty. Since I had been backpacking throughout the Caribbean, this hotel was more than adequate for a comfortable stay. It certainly is not as clean or grand as a five star hotel. Save yourself $25 dollars and take bus #98 to the hotel from the airport for only 0.65 cents. The bus stops directly in front of the hotel.
W

Warren

13 Dec 2023 - 14 Dec 2023
reviewed on travelocity

3 out of 5 stars

TV did not have signal. Not enough lighting in the room. Hot water took a very long time to come on. Staff not trained in taking restaurant orders or sorting the billing. Breakfast was late when I had to leave for a scheduled flight. Some of this is Jamaica as often staff seemed to be very laid back in terns of being time or attentive. But glad for some AC after being in lots of humidity when more in the outback. Its an OK hotel. Just not up to US standards but it may be the best you can get near the Kingston Airport.
S

Sanja

30 Nov 2023 - 1 Dec 2023
reviewed on travelocity

4 out of 5 stars

Staff was kind and friendly. Rooms were clean and up to standard. Very close to the airport as well, 8/10 stay.
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