ROK Hotel Kingston, Tapestry Collection by Hilton

everything was great my only complaint i had was i figured that since the hotel lost my vehicle on my previous stay i would have gotten complimentary parking, but its kool !

Hotel stay was good. My room was more suitablefor business travelers not family. . Restaurant food and cocktails were good. Would not recommend buying breakfast separate. Across the street from the hotel is a nice seafood restaurant, devon house ice-cream and cibc bank. Within walking distance is kfc, juici beef and market. Area is remote from major attractions so expect to commute and note Hotel taxi is expensive.

Property is well maintained, modern and clean. Staff was friendly but needs to be trained in good customer service. At the very least honor their responsibilities as a business in the hospitality industry. My daughter and grandson (6yrs) recently spent one night there as she was in-transit to another destination. Their flight got in mid morning and they got to ROK close to midday to which they were greeted by pleasant staff but was told they had to wait in the lobby until checkin at 3pm. I understand and can appreciate rooms not being available right away, however, at the very least they could have offered for them to use the amenities (the pool) especially because she had her young son with her. Not only did they not offer any other options (maybe make recommendations for tourist attractions) besides wait in the lobby, they had to wait ONE HOUR more and was met with excuses… They were in the front desks line of sight for hours, baby sleeping in the lobby and their room was not made a priority/ ready for 3pm. As a hotel carrying the “by Hilton” brand I expected better and would advise management to do better when it comes to training employees to uphold a higher standard! It’s sad that employees recognised that it was unacceptable but didn’t think to do better. I wouldn’t discourage anyone from staying but I encourage management and team to do better! It’s sad when a low standard is expected because it’s Jamaica. Dare to be different ROK

Great property! We had an ocean view room and it was amazing. Staff was so friendly and helpful. The hotel is next to a bank so it was easy to get some cash and there were lots there shopping areas so that was convenient. We were also able to arrange and pay for taxi through the hotel. The restaurant Palate was really good. I love how local yet gourmet the food was and everything was tasty. All and all I rate this property a 10/10.

Was a nice stay. I think the hotel could offer free shuttle service to and from the airport. Hotel wasn’t built for taller people. The hallways are low. Only one elevator was working and it was slow. I did find a cockroach by ice machine and mentioned to hotel. Also, they had a charge on my bill and had to argue with them about it and still wasn’t fully resolved

The room that I received had the water running out into the bedroom area. I had a rental car for my stay and i had to pay $20.00 USD per night for parking in the hotel parking lot. I would never recommend this hotel to anyone coming to Jamaica.

Lighting poor in bedroom. Shower not clean. Black toilet -seat badly scratched through poor housekeeping method. Black taps and other fittings all showing wear and tear after only 2 years? Valet parking and security extremely helpful.

This property is NOT Hilton quality. 1) The room smelled of bad plumbing 2) Mosquitoes bit me throughout the night 3) the sink became blocked with one use. 4) the floor was slippery when I walked in. ( no carpet, I suspect it could be condensation from the air on) 5) The concierge was not helpful and was not able to give me various trans port options to the airport. 6) the front desk staff were really nice and helpful. 7) the breakfast was good. Overall… would not go back

Nice hotel that is not too far from the airport. Gym could be bigger, but overall the other amenities are nice.

Self parking needs to be better structured but overall valet was good.