White Hart, Exeter by Marston's Inns

This review is targeted at Hotels.com, NOT at the White Hart Exeter itself. We paid the full hotel fee upfront but then when we arrived, we were told by the hotel that the car-park fee was extra. We had to pay for 2 nights’ car parking fee. There was no mention of this on the Hotel.com website. Also, we paid via an mbna card which stated that we would get 5% discount if we used their website to book this hotel. Hotels.com ended this offer on the very day we made payment … and mysteriously re-introduced it the day after payment was made. We will NEVER use Hotels.com again.

I blame Hotels.com for the misinformation of "free parking" when initially booking! It was what it was, a simple stay above a pub and good job a room fan was supplied. The place is a little tired and dusty in places. The staff were very accommodating.

Nice little Inn with mostly friendly staff. The rooms could do with a bit of freshening up, ours had grease on the wall above the bed, we assume from hair transfer. The window's are also old and ours wouldn't fully close and didn't have working locks. Where this didn't affect the temperature of the room it did mean that we could hear everyone outside through the night. Much as the decor and furniture shows signs if wear and tear the room itself was clean and tidy and the bathroom was huge. The restaurant area was nice, although a little disorganised in the evening. We ate about 6pm on a Saturday and they weren't exactly busy but the 1 member of staff seemed to be too busy to manage. By comparison the breakfast service was well organised and efficiently run. The staff were friendly, so helpful and nothing was too much trouble. There isn't a great deal of car park space and be ware as some of the singage in the car park does not make it clear that hotel guests don't pay at the machine, you pay at the desk inside. If you do pay at the machine they can only give you £4 back on what youve paid, the 1 sign out front says you get a refund for parkkng at the bar but it's £4 off your bill in the restaurant/bar area. The parking although part of the Inn is run by another company which is why they can't fully refund hotel guests who've used the pay and display system!

This is the first time we have stayed at this hotel. It was very central and parking was only £5 for 24 hours which is excellent for Exeter. Check in was easy as details were sent online. Check out also available this way. We o my had to drop the key in the box this morning. The rooms were clean. A hairdryer, tea and coffee facilities available. All staff were very friendly and helpful we would definitely stay here again. Good value accommodation.

Excellent all round - staff very friendly and helpful- room very comfortable and clean - excellent breakfast- great parking Walking distance to town Nothing more to say

Love the property, it is such high quality in every way. Staff were super friendly. Two tiny things, I didn’t love that the staff wanted to hand write my card details for incidentals. I usually use Apple Pay on a card reader and that is massively preferable (for security reasons). The other thing was that I asked to leave my bag and they asked if I was fine leaving it on the floor next to reception. I said I was but after reflection I wasn’t and went back to get it. The reception assured me somebody would be keeping an eye on it but when I went to retrieve it, there was nobody at reception and the door to the parking lot was wide open. This is jot enough to deduct any stars (to be fair, I could have said no about the credit card and I was aware that my bag wasn’t in a safe place) but worth mentioning all the same.

You will need patience with this hotel... A lengthy wait to check in did not present me with a great first impression of this hotel, then the amount of information the team required from me which I had already provided when booking was annoying and the reason why the check-in process took so long and the queues formed. This hotel has lots of history, a wonderful mix of old and new, which was well presented if a little jaded in places. The room was well appointed yet in places dated in terms of upkeep and décor but it was clean. Noise, both internal and external, was a major issue for me throughout the stay; noise from the adjacent street continued into the small hours of the morning and I was woken early by the refuge collection. Couple this with internal noise, with thin walls between rooms making it possible to hear the lovemaking couple in the room next door; so sleep proved to be difficult and fleeting. Add to this the dated television which proved difficult to watch and the intermittent speed of the Wi-Fi which was annoying when trying to enjoy an online movie Car parking was not included and cost £5 per night. Located on the edge of the city centre however not that convenient for the railway stations both of which are a long walk away. This hotel could be so much better with little effort.

Period-like refurb of an oldish pub 3 mins from Exeter city centre. Offers cheap parking, good value breakfast, clean, quiet bijou room. My experience for 2 nights was excellent. The pub is fine; it does chain-style food and was not overly busy when I stayed. There was no noise disturbance.

In the centre of Exeter with car parking

Great, modern, comfortable, clean and compact room. It was a bit cold when I arrived until I found the know on the radiator, then a bit hot in the middle of the night. Staff were friendly and mostly helpful. If would have been useful to get a receipt for parking at time of payment, rather that have this as part of the overall bill, the accommodation part, I had already paid and had a receipt for. Breakfast was cold and I didn’t have time to return it. This was supplied FOC when I raised it at checkout. Overall, very good hotel and excellent value.