DoubleTree by Hilton Hotel London ExCel

Overall my stay was good. Wasn’t given a cookie at checkin as they have no vegan alternative, in 2024 in the uk that’s shocking. The room was bigger than I was expecting so that was nice. There was hair on the table so cleaners either missed it or it was theirs. At breakfast staff were helpful. Decent vegan options. They also have gluten free items if you need that. As the property is close to city airport it’s very loud when planes are near. Only stayed one night as was at an event at the ExCel centre the next day, perfect for that.

Wonderful stay. Everyone so friendly, everything so clean. Lots of little touches to make the stay special - like a warm cookie in arrival and snacks with our drinks. Couldn’t ask for more from the staff. Lovely room with a river view. Big bathroom with walk in shower. Large TV. Spotlessly clean. Only gripe was the bed was far too hard and noisy neighbours through the night but it didn’t ruin our stay. Ideal to travel to central London via DLR - about 6 mins walk. Great to have lots of parking too. Will be back next time we head to London.

The staff at this hotel are really lovely and helpful, offering a very warm welcome and generally a good level of hospitality throughout the stay. The rooms aren't particularly well updated (the net curtain in my room looked very aged, the bed wasn't very comfortable, there was no hook on the wall for damp coats etc) but they are kept very clean by the housekeeping team. The hotel itself is moderately difficult and confusing to access on foot from public transport as it is currently not accessible via the Excel centre, which made my stay a bit more arduous than I planned for, and I would be a little hesitant to advise those with disabilities and/or physical access requirements to stay here unless travelling by car. The food is also a little subpar - the breaktast isn't very good, and it seemed like the kitchen and wait staff had difficulty keeping up with demand on a busy weekend morning, as almost none of the continental buffet was kept replenished whilst I was in the dining area.

This was great place to stay. Quiet and beds were comfortable. But just remember it is outside the main area of the tourist section of london. It is near an airport but the airport is called City airport don't be confused with Heathrow airport which is clear across town. Also get there at 3:00 or after this place will not allow people into the rooms before 3:00.

Clean, great location. Lovely restaurant for breakfast overlooking the Thames. Plenty of parking and reasonably priced for London.

Hi, OK hotel for business, but the food was not worth the price. The area is boring so if you stay at this place, concider the traveltime in to London if you looking for something more than a hotel.

Very friendly hotel. They showed me how to get to the airport and nothing was too much trouble for them. Very comfortable and clean room

Big room and very nice bar and restaurant setting. Not far from city airport and ExCel, as the name of the hotel already said.

We used this hotel to travel around London for 3 days. The room was luxury and clean with sufficient space. It’s probably 10 mins walking distance from Tube station.

Good hotel at a reasonable price for overnight stay in London. Checked in after 9pm and given 2 warm cookies, member of staff was polite but not friendly (no smile). Staff in morning were friendlier. Room was good size and no noise from nearby airport. Plentiful parking at a cost of £12 for 24 hours.