Battery Wharf Hotel, Boston Waterfront

I was not offered VIP services. I loved most everything about the property. Desk should know how to assist in transit from airport to property as it is rather confusing for first time visitors - meaning the subway, buses, water taxis… we called and got very little help! Also, fridges and micros are not givens, have to request if any are available!

Nice parking staff. Friendly front desk staff. Huge suite and quiet building. Nice bar and excellent restaurant. Great location in North End. Walkable to Fanuiel Hall area. Would definitely stay here again and recommend it to others.

This place had no shuttles from airport, no refrigerators, did not have queen size beds (had to sleep 2 people on a double...had a handicap person with us who took other bed option the other double)...no microwaves to heat any food up in room...the staff were never seen at the front desk...no brochures or snack bar to purchase, good thing you could find food with a 10 to 15 min walk.. Did have a nice view of the ocean and boats.

Make sure to get your receipt at the end when you check out. I was charged extra for “local fees” and extra nights for parking. We stayed for a total of 3 nights and at the end we were charged for 5 nights. They also charged me 3*25 for local fees which I had already paid when I booked the room. When I told them about the extra fees the manager refunded me the money. With no apologies and with an attitude. If I didn’t get my receipt I would have been charged an extra $200 without even knowing. Very unprofessional staff. The rooms are also extra dark and I had to use my flashlight to get my stuff out of my suitcase. Which some people might prefer the dark room. But i personally did not like the dark lighting with no option to make it a bit lighter.

Being in the North End, it was very convenient to walk to any of the wonderful restaurants in the area. I expected the parking to be expensive, but the resort fee just seemed like another way to extract money from us without having to provide anything extra for us. I don’t care if it’s done by the majority of hotels now; it’s not right.

While the property was spacious, the walls were thin and a noisy couple was given a room right next to ours in a hotel was had many other unoccupied rooms. Also, the mattress in the room was definitely not of the quality we would have expected. Also paying $55 for valet parking was frustrating.

Awesome property! Bakhti at the front desk is a lovely welcome to the property, her beautiful smile is matched by her warm demeanor and professionalism. I was running late to a reservation and she made check in super smooth and efficient while also being incredibly kind & friendly! The front door and valet gentlemen are all so friendly and delightful. They open every door, offer assistance & move fast! Everyone I have interacted with during stays here is an absolute pleasure and so helpful! The rooms are impeccably clean, each has a unique look and is well adorned with luxurious amenities. The location is fantastic, a 5 minute walk to the heart of the north end on Hanover street and a quick ride or reasonable walk to many other locations in the city. The views from the property of Boston harbor is gorgeous and there is a nice walking path along the water to enjoy. Great for solo travelers, business trips & romantic stays. Absolutely recommend for a stay in Boston!

There was a problem with the toilet door, it did not close all the way. In addition there was a really nice chair in the room but apparently was broken. There was no way to stop it from extending all the way. No way to lock in the back for support. When we arrived we were harassed by the valley attendant even though their services were not required. As some who just finished traveling, being harassed by staff wasn't fun.

My wife and I were in town for just one night. We were greeted kindly and no issues at the front desk. Room was clean but as my wife and I got ready for our event we noticed the shower did not drain properly and we found ourselves ankle deep in water and soap, the sink was not much better. Overall the room was decent but had quite a few cosmetic issues, scratches on furniture and sink had hairline cracks. Normal wear and tear maybe but for $400 a night I expected a little better. Our room had a cabinet for a fridge but alas no. Finally upon leaving the room we wanted to lock some valuables in the safe but of course as we tried the safe did not work.We didn’t have time to call because we were headed to our concert. My wife and I weren’t overly concerned but we had our passports with us and those we always lock in a safe. Upon checking out my wife mentioned all the aforementioned concerns and reception simply asked that other than that your trip was good? And then said the $50 parking fee would be put on our card.

The hotel is beautiful and the room we had is nice. The only thing is that they’re pretty expensive! The valet parking told my husband that they won’t charge since he was just picking me up and our luggage’s so it took less than half an hour. I was surprised that they charged 50 bucks in my card. It’s a nice hotel but they’re too expensive.