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Holiday Inn Express Civic Center, an IHG Hotel

2 1/2 star rated hotel
8.8/10 Excellent
(1029 verified Hotels.com guest reviews)
See real reviews (31)

generated by AI based on family reviews

Overview

The Holiday Inn Express Civic Center receives mixed reviews. Positive comments frequently cite the hotel's convenient location, particularly for those attending events at the nearby civic center, along with the clean rooms, friendly staff, and ample parking. The complimentary breakfast also receives praise. However, negative feedback points to issues such as noise from traffic and a parking lot full at certain times, and cleanliness concerns in some rooms. There are also reports of inconsistent service, and concerns about the safety of the parking lot, including a reported theft.

About the hotel

This smoke-free hotel features a fitness center, a business center, and conference space. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.

Nearby attractions

Located in Charleston, Holiday Inn Express Civic Center, an IHG Hotel is in the city center and near the airport. Big Bend Golf Course and Scarlet Oaks Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Wallace Hartman Nature Preserve and Haddad Riverfront Park. Jefferson Park and Memorial Ice Arena are also worth visiting. Discover the area's water adventures with rafting nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.

Popular amenities

Parking

Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Free buffet breakfast available daily 6:30 AM–9:00 AM

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Roll-in shower (select rooms)
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk

Things to do

Bicycle rentals
Fitness center

Conveniences

Elevator
Front-desk safe
Vending machine

More

100% renewable energy
At least 80% lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soda bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
TV in lobby
Vegan dining options
Vegetarian dining options
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Express Civic Center, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

31 reviews

Review data

5 star reviews

48%

4 star reviews

29%

3 star reviews

10%

2 star reviews

10%

1 star reviews

3%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Express Civic Center, an IHG Hotel

Showing 1 - 10 of 31 reviews

Latest reviews (31)

M

Mark

5 Jun 2024 - 7 Jun 2024
reviewed on expedia

4 out of 5 stars

45 for one night parking is horrible. Need to negociate that rate. Walkway tunnel connecting hotel to garage across the street is nice... but has anyone shampoo'd the carpets the past few years ?? Has a funky musty odor. Hotel nice, abit on the high side, but when you have a big convention in the area, the desire for the easy money grab always comes into play
A

Amy

30 May 2024 - 1 Jun 2024
reviewed on hcom

5 out of 5 stars

All staff were friendly. Hotel was convenient for events at the civic center. Room was clean and had plenty of space. Great parking.
K

Katie

19 Apr 2024 - 20 Apr 2024
reviewed on expedia

5 out of 5 stars

Checkin was a breeze. Plenty of parking. Wendy’s across the street.
G

Gabrial

18 Mar 2024 - 21 Mar 2024
reviewed on hcom

3 out of 5 stars

Good place, renovated. The only issue is limited parking spaces and noisy at night with traffic on both ends of the building.
K

Kathleen

19 Mar 2024 - 21 Mar 2024
reviewed on hcom

5 out of 5 stars

The hotel parking lot was well lit upon arrival. Courteous front desk. Promo professional check in. Clean comfortable room. A wonderful two night stay.
F

Frederic

13 Dec 2023 - 14 Dec 2023
reviewed on hcom

5 out of 5 stars

This Hotel was an excellent accommodation, and the front desk readily helped us with our 94-year-old Mom. It was easy off and on for highway travel and plenty of restaurant availability for dining choices. The front desk staff were very friendly too! This is a gem of a hotel for us.
D

Dara

4 Nov 2023 - 5 Nov 2023
reviewed on travelocity

5 out of 5 stars

Upon arrival to the hotel the check-in was easy, staff very friendly and knowledgeable about the area. If you are attending a show at the Charleston Coliseum this is the place you want to stay! It is right across the parking lot!!!
J

Joan

4 Oct 2023 - 5 Oct 2023
reviewed on travelocity

5 out of 5 stars

We checked in later and parking lot was full.
E

Edward

30 Sept 2023 - 1 Oct 2023
reviewed on hcom

4 out of 5 stars

Perfect for our overnight needs. Easy parking, great breakfast, friendly staff. Will come again if I’m area.
m

melissa

23 Sept 2023 - 24 Sept 2023
reviewed on travelocity

5 out of 5 stars

Staff is outstanding!!! SO KIND & helpful!!! Great location. Across from a parking garage that gets VERY LOUD after a concert.
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