DoubleTree by Hilton Hotel Dallas – Love Field

Friendly staff, convenient to the airport.

We needed a close hotel by the airport and this was perfect.

No shuttle from airport. Arrived at midnight after a delayed flight. Lazy front desk folks who told us that there was no hot water in our $300 hotel room because the city hasn’t fixed it in two days.

Very convenient shuttle hotel for Dallas Love. Great and comfortable accommodations. Highly recommend.

The hotel is located across from the airport, so you hear planes coming in and out constantly And you could hear traffic often on all night. Very thin windows/walls. Then they also decided to do maintenance in the room surrounding mine first thing the next morning. Drilling, hammering, carts going up and down the hall. There are no signs posted in the hallways to tell you where vending/ice machine is. Had to take my ice bucket to the front desk to be told to walk all the way to the restaurant to get my ice bucket full. The bartender is the one who told me where the ice machine was on my floor . When I went to check out I told the girl about all of the noise and how I couldn’t believe they decided to rent a room when they were going to be doing construction on the rooms around that room early in the morning. the girl at the desk apologized, but didn’t offer any type of discount or compensation. When I told her I parked in the $20 parking lot, she said oh you haven’t been charged. Let me add that to your bill. She took my key card. When I tried to leave the parking lot, you need the key card to be able to exit the parking lot. Had to call their 800 number to explain everything, who contacted the front desk and put me through to them. It took seven minutes from the time that I called to be able to exit the parking lot. So due to all the noise and crappy customer service I would not recommend this hotel.

Close to airport

Close and convenient to airport.

The Doubletree sent the shuttle for us immediately upon our contacting the front desk. We were able to get to sleep within 30 minutes of collecting our luggage at baggage claim!

We stayed there due to the close proximity to the airport and shuttle service. Unfortunately, when we returned from our flight, our attempts to contact the hotel for a return shuttle were unsuccessful as the phones were off. This was a big turnoff after a long day of flying and potential of being stranded late at night. We had to secure alternative travel. Also, we did not have hot water for showers.

The staff was very friendly and accommodating and would flight didn’t get in love field until 2 AM and the shuttle was waiting for us to pick up then an easy checkin and room service for breakfast ! We will definitely stay again!