Extended Stay America Suites Indianapolis Airport W Southern

"It was a convenient distance to the airport." "The room was supposed to be a non-smoking room and absolutely wreaked of smoke." There were two adults with one towel available. We were next to an outside window in which children and their parents were shooting off fireworks and screaming to almost 11 at night. We don't care about fireworks or children having fun; however, the establishment should have stopped the activity earlier in the evening. We had to be up at 4 am to go to the airport.

The bathtub was very dirty. I went there to get some rest to be able to catch my flight the next morning. But some weed smokers from room next to mine kept knocking on my door for the entire night until I decided to go to the airport Ahead of time

It was little smelly, looks like people doing smoke much. Otherwise room was big enough with small kitchen as expected,parking, location and free breakfast I like it.

Poorly maintained, smelly, sofa bed barely worked, barely any towel provided, towel hanger literally being held with toilet paper rolls, key cards only worked once a day and they would not work anymore when returning, even after keeping them away from smartphones or other cards, people yelling in the parking lot at 4am for a long time.

Front desk was beyond rude. The entire hotel was super rundown. The elevator smelled horribly. The room smelled really bad of cigarettes and the bath tub faucet kept making weird clicking noises all night I did not stay the second night. I was scared to even have my car in the parking lot specially, when there were a bunch of signs saying they were not liable if things are stolen or broken into your car. Never again.

This property was completely unprepared for the 3 inches of snow that fell the day of our arrival. They did not salt or plow their driveways and parking spots. And because the temps were so low, the slush turned into ice. Also the front desk clerk MaKayla was VERY RUDE and unprofessional. We checked in Friday night and they took payment with no problem. We woke up Saturday morning to enjoy some of the All Star weekend festivities. Once we cameback to the hotel, our keys didnt work. Went to speak with the front desk (Makayla) and she was immediately irritated with us as if we did something wrong. She told me that it shows in the system that we were a NO SHOW & that they refunded our money. Clearly that was a mistske but instead of her saying that and trying to fix it, she told us either we had to pay AGAIN (cause the refund hadnt hit my account) or leave. So of course this infuriated me to the point where I requested a manager. I spoke with the manager and he said he will straighten it out and Makayla should be giving us a new set of keys. Fine right? WRONG! Makayla still wanted to go back and forth with me in regards to the "refund" AFTER her manager said he would handle it. More words were exchanged between us because she refused to just give me new keys and eventually threw the keys at me. NO LIE! By this point i was livid and I cursed her out! She took me completely out of my character. She called the police and we were told we had to leave All because of the their mistake

Upon check in I asked the reception is if the hotel was pretty clean considering it’s an extended stay I know people of all kinds live there and I’m just passing through for a weekend stay. After getting my keys to the room I went and checked it out before taking my kids inside. Immediately you could see that the room had not been properly turned over if at all. There was a large splatter on the curtains of what I can only hope was a sauce and not blood, hair in the tub, on the counter and in the blow dryer, some trash on the counter and a used drying towel hanging on the bathroom door. I asked front desk if they could get someone in there to clean fire I returned with my children and she said they had no one on staff to do it and no other rooms available. The only monetary accommodation was to check me out and give my deposit back but not the money for the room. It was late I had to get my kids so I decided to stay so as to not lose the money. The following morning we wake up to no power, phone chargers not working, phone in the room not working, refrigerator out so the food we brought was warm, the hallway was dark and elevators down so we had to walk the three flights down to front desk to see what was going on, again no accommodations so we had to just leave for the entire day and returned at midnight just to sleep before check out the following day.

This is the most filthiest hotel I have ever stayed in. There is feces and urine stains around the property, dilapidated cars in parking lot, roaches, carpets are stained and urinated on, doors don’t lock, homeless people around, drug use abounds with management turning a blind eye. I tried to cancel as soon as I got there, but since I checked in, it was too late.

The positive end of the stay was that it was close to the airport. On the negative side, was the breakfast is only just coffee/tea, and oatmeal. - Where I would rather walk over to the local waffle house near by, to get food.

The area leaves a lot to be desired. There are few eating establishments nearby. If you just need a place to stay for a few nights, it's alright and worth the money. The parking lot appeared to be secure. The bed was comfortable. Didn't get the room we reserved (single king) but that happens. The door latch was busted. There is no ice machine. There are two little icetrays in your room freezer that are empty. I have no idea what has been in them, so I refused to use them. There is no public restroom when you arrive so if you have to go, you better be able to wait until they process your room.