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Home2 Suites by Hilton Jacksonville Airport

3 star rated hotel
8.8/10 Excellent
(811 verified Hotels.com guest reviews)
See real reviews (35)

generated by AI based on family reviews

Overview

The Home2 Suites by Hilton Jacksonville Airport offers convenient proximity to the airport, with many guests praising its location for pre-flight stays. Clean and spacious rooms are frequently mentioned, as is the friendly and helpful staff who go above and beyond to assist guests. The complimentary breakfast is generally well-received, although some guests note that the selection could be improved. However, the hotel's airport shuttle service receives mixed reviews, with reports of unreliability and limited hours of operation. Some guests also reported issues with cleanliness and hot water.

Guest highlights

Friendly and helpful staff
Clean and spacious rooms

About the hotel

An outdoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a business center, laundry facilities, and a 24-hour front desk.

Nearby attractions

Home2 Suites by Hilton Jacksonville Airport is located in Northside, a neighborhood in Jacksonville, and is near the airport. Catherine Street Fire Station #3 and Ritz Theatre & LaVilla Museum are cultural highlights, and travelers looking to shop may want to visit River City Market Place and Pecan Park Flea and Farmers' Market. Jacksonville Zoo and Gardens and Lavilla Museum are also worth visiting.

Popular amenities

Parking

Free roundtrip airport shuttle from 6:00 AM - 10:00 PM
Free self parking on site
Onsite parking includes off-street options
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Free on-the-go breakfast available daily 6:30 AM–9:30 AM

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Outdoor pool

Outdoor

Firepit
Outdoor furniture

Conveniences

Elevator
map

Reviews that mention...

Hotel Reviews

for Home2 Suites by Hilton Jacksonville Airport
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

35 reviews

Review data

5 star reviews

34%

4 star reviews

20%

3 star reviews

14%

2 star reviews

23%

1 star reviews

9%

We have selected a sample of reviews which reflect what travellers have said about Home2 Suites by Hilton Jacksonville Airport

Showing 1 - 10 of 35 reviews

Latest reviews (35)

E

Eric

14 Sept 2024 - 15 Sept 2024
reviewed on hcom

5 out of 5 stars

Great stay! Very quiet and everything was clean and comfortable. My only little issue was that theee is not bacon or sausage on the breakfast bar but other than that it was good. Great please to stay before an early morning flight
D

Dessie

19 Jul 2024 - 22 Jul 2024
reviewed on hcom

5 out of 5 stars

I enjoyed mt stay at the hotel. The front desk staff was very helpful and professional. Our room was clean and spacious. I utilized the airport shuttle to and from the airport. Both drivers was professional. I would highly recommend this hotel to others. Thanks to the entire staff for a wonderful experience.
J

Jillian

8 Jun 2024 - 9 Jun 2024
reviewed on hcom

1 out of 5 stars

we booked 2 rooms back to back within 2 minutes of each other. one with a king and pull out and one with 2 queen beds and pull out. The hotel called me about 10 minutes later and said that there was a glitch in the system and the king room wasn't actually available and that there were no other rooms in the hotel. They had already cancelled the king, and I told them we were a family of 7 traveling together and all had to be at the same hotel because there were 4 kids and 3 adults all in the same van, so if they didn't have the king room we would need to cancel the 2queen room as well. She replied "ok, it's cancelled." I have not received a refund. We had to book 2 rooms at the another hotel instead - I called them directly to be sure that wouldn't happen again.
T

Taylor

3 Jun 2024 - 4 Jun 2024
reviewed on expedia

4 out of 5 stars

Early breakfast made it easy to eat before an early flight! The staff were kind and accommodating. Located near a few chain restaurants. Overall convenient and good value hotel!
D

Drew

25 May 2024 - 26 May 2024
reviewed on expedia

5 out of 5 stars

We stayed here for one night on the way home from Daytona to visit the Caddyshack (lion & tiger wildlife sanctuary) which is very close. Breakfast was good and we all slept well. We had intended to use the pool, but it rained. A great place to stay if near the airport.
J

Jon

28 Mar 2024 - 29 Mar 2024
reviewed on expedia

5 out of 5 stars

Shuttle was waiting for us at the airport. Friendly staff, clean room, great breakfast
M

Melissa

23 Mar 2024 - 24 Mar 2024
reviewed on expedia

5 out of 5 stars

Wonderful staff. Room was clean and spacious. Bigger than expected. Our flight was canceled and they were able to get us taken care of quickly with no issues, making a tough day better.
D

Douglas

20 Mar 2024 - 23 Mar 2024
reviewed on orbitz

3 out of 5 stars

The staff was the best part about this place. Plumbing issues need fixed. No hot water the first night and slow draining in sinks the whole stay. All in all an average hotel with great staff. Shuttle picked us up from airport at 1:30 am and brought us back at 4 am. I’ve never been to any other hotel that didn’t have limited hours of 8am-11pm. Front desk was friendly, fast, and knowledgeable. The breakfast was ok. The kitchen staff was awesome.
P

PATRICK

17 Mar 2024 - 18 Mar 2024
reviewed on orbitz

1 out of 5 stars

Got in at 7 PM and there was no shuttle service provided by the Hotel.
Y

Yolanda M

15 Mar 2024 - 17 Mar 2024
reviewed on expedia

4 out of 5 stars

Sandra was the manager during the night and very accommodating. Hotel was close to restaurants and the airport.
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