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Hyatt Place Jacksonville Airport

3 star rated hotel
8.8/10 Excellent
(1725 verified Hotels.com guest reviews)
See real reviews (130)

generated by AI based on family reviews

Overview

The Hyatt Place Jacksonville Airport is praised for its exceptional staff, who consistently receive five-star reviews for their friendliness, helpfulness, and willingness to go the extra mile. Guests frequently cite the convenient shuttle service, which extends beyond airport transfers to include nearby restaurants within a 3-mile radius. The hotel also receives positive feedback for its spacious, clean rooms and comfortable beds. While some guests mention minor maintenance issues or inconsistencies in service, the overwhelmingly positive comments on staff and shuttle service make this a strong choice for airport convenience. Note: the on-site 'bar' is described as a small space with limited seating.

About the hotel

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a snack bar/deli, a coffee shop/cafe, and a seasonal outdoor pool.

Nearby attractions

Hyatt Place Jacksonville Airport is located in Northside, a neighborhood in Jacksonville with good airport proximity and shopping. Timucuan Ecological & Historical Preserve and Catherine Street Fire Station #3 are local landmarks, and travelers looking to shop may want to visit River City Market Place and Pecan Park Flea and Farmers' Market. Jacksonville Zoo and Gardens and Ritz Theatre & LaVilla Museum are also worth visiting.

Popular amenities

Parking

Airport shuttle at scheduled times
Extended parking on site (USD 5.00 per day)
Free 24-hour roundtrip airport shuttle
Free area shuttle
Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Free full breakfast available daily 6:30 AM–9:30 AM

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

24-hour fitness center
Seasonal outdoor pool

Outdoor

Picnic area
Terrace

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Grocery/convenience store

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Hyatt Place Jacksonville Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

130 reviews

Review data

5 star reviews

66%

4 star reviews

16%

3 star reviews

10%

2 star reviews

2%

1 star reviews

5%

We have selected a sample of reviews which reflect what travellers have said about Hyatt Place Jacksonville Airport

Showing 1 - 10 of 130 reviews

Latest reviews (130)

J

James

20 Sept 2024 - 21 Sept 2024
reviewed on hcom

5 out of 5 stars

The staff was very accommodating and friendly, Stephanie was a blessing with the shuttle service and happy to help.
E

Elaine

18 Sept 2024 - 19 Sept 2024
reviewed on hcom

3 out of 5 stars

The first room assigned had a strong smell, like mold and I had to request a change of room. Front desk as super nice and accommodating and moved me quickly to another room. Overall was good just needs some maintenance. The wallpaper was coming off in the bathroom, no body wash in dispensers but the rest was good. Great layout for the room and very comfortable. The shuttle driver, Mike was super nice and friendly. I would stay again.
S

Surana

17 Aug 2024 - 19 Aug 2024
reviewed on hcom

3 out of 5 stars

The hotel is nice. The staff seemed over worked. 2nd night, the bar closed early due to staff shortage. Called 2x for a shuttle, the first night, to pick us up from a restaurant. Never showed. Had to call an uber. Room was clean. The staff was friendly.
G

Gary

13 Aug 2024 - 14 Aug 2024
reviewed on hcom

5 out of 5 stars

Mike - the shuttle driver to and from the airport - was extraordinarily courteous and helpful!
G

Gary

5 Aug 2024 - 6 Aug 2024
reviewed on hcom

5 out of 5 stars

There was a woman, I think her name was Walinda? Who knew we had a hard day traveling in the tropical storm and she made our welcome and stay warming even though we were only there for a few hours to catch a flight. I only wish she was there when we checked out so I could thank her personally. She's a beautiful person!
N

Nakia

26 Jul 2024 - 27 Jul 2024
reviewed on expedia

5 out of 5 stars

The lady shuttle driver was excellent so mad i cant remember her name right now but she was the best so warm and welcoming!
C

Chloe

14 Jul 2024 - 15 Jul 2024
reviewed on hcom

5 out of 5 stars

Excellent and comfortable stay with a 5 star airport shuttle service
H

Heath

4 Jul 2024 - 5 Jul 2024
reviewed on expedia

5 out of 5 stars

Very convenient location with a great shuttle service, we definitely will stay here again when we have an early flight.
A

Aileen

7 Jul 2024 - 8 Jul 2024
reviewed on expedia

5 out of 5 stars

I loved how spacious room was. Everything was so nice. The transport to the airport was very reliable and on time. The staff was really nice.
J

Jay

28 Jun 2024 - 29 Jun 2024
reviewed on expedia

5 out of 5 stars

The staff here go above and beyond to make our stay pleasant. We have stayed here twice and used their shuttle service to/from airport. They even allowed us to leave our luggage since our cruise arrived early. We will always stay here when we come to Jacksonville.
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