Home2 Suites by Hilton Miami Airport South Blue Lagoon

The Hotel is NEW and CLEAN. The BREAKFAST was awesome and the pickup at the airport was very quick after we were able to tell the person at the hotel what area we were at. Very informative driver.

The hotel itself was really nice and clean. The location was close to the airport and there were a few fast food places within walking distance. The front desk staff were very rude, not friendly at all, it felt like we were an inconvenience every time we asked for something like a pool towel or when we purchased a snack. They do have a bar upstairs that serves food and drinks. The service up there was great. It was a bit expensive for what you get, but we just needed a place to spend about 12 hours between flights.

The shuttle arrived late and didnt stop at all ee called for them to send it back long time waiting. The staff when arrived not friendly. But the staff at departure really nice

No one answered the phone when trying to arrange shuttle service. Even when I had Hilton operators try, no one answered. I had to take a taxi to get to the hotel after trying for over an hour.

I arrived at midnight from a day of travel and had to take a morning flight next day. I asked if they had a complimentary water and the clerk just responds “no”. Then I said to please charge 2 water bottles to my room and she says “no”. So I ask “what do you mean” and then she explains “we’re sold out”. What? An airport hotel with no drinking water? Another guest was really upset as he’s traveling with children at that time and having to give them soft drinks. The lady at the counter was so very rude. No se ye contact, no greeting, like we were bothering her. This has happened twice in about 6 months. Seems an issue for them. The hotel is decent but overpriced and not even close to the service at other nearby lower priced properties as the Hampton Inn. Shuttle runs once an hour. Get it together!

Most disappointing check-in experience in 30 years of international business and personal travel. Arrived at the hotel after midnight due to flight delay (weather). Hotel was oversold and gave away the room that we had paid for without any notice (by phone or email). Put little to no effort into finding us new accommodations. We understand that overbookings happen but just because we booked through a third-party doesn’t mean that we are to be treated like third-class citizens. We incurred a major inconvenience and additional expenses. Grateful for middle of the night assistance from Hotels.com but hugely disappointed in Hilton’s customer service.