TRU by Hilton Miami Airport South Blue Lagoon, FL

I chose this hotel for the airport shuttle that was promised. When I got there- not only could they not provide a shuttle, the car that the clerk called for me up charged me. I ended up paying $40 for a 5 minute ride to the airport when it should have been free.

I stayed at the Tru by Hilton Miami Airport South Blue Lagoon hotel on 21-22 September (Saturday evening). I arrived at the Miami Airport shuttle area (Doors 5-7) around 20:00, but the Tru/Home2 shuttle never arrived. The airport worker directing the shuttles around that area (Doors 5-7) said that she works two-hour shifts and had not seen the shuttle. She suggested I phone the hotel. I phoned and was informed that the shuttle was not operating. I then took a taxi. One reason why I chose this hotel was the free airport shuttle indicated on the hotel website. When checking out, I was given the email of the general manager. I emailed to ask why the shuttle wasn’t operating? I never received a response.

Good hotel close to the airport, not much around to walk too.

Great proximity to the airport. Staff was friendly. Beds and pillows were a tad bit hard.

Used as an airport hotel. Great location and the breakfast was superb!

Great stay, very close to the airport with a shuttle. Shuttle isn’t often so we had to wait for a while but that wasn’t an issue.

We loved the property. A modern airport hotel. We loved the breakfast and staff. On your website it states parking is free but it isn’t free it is 15 dollars. Not much I know but we didn’t expect it and not nice to discover at check in.

The property itself was fine. However, after a 9 hour flight when I called for the airport shuttle, I was told the driver was on his "dinner break" and there was no ETA. Mind you, Not only was I a guest at the hotel, but paid extra to park my vehicle for extended period of time and the airport shuttle was an important and included feature. $30 cab fare later I made it to the hotel.

My stay was pleasant only issue I had was paying for parking.

The front desk staff talk very quietly. They are very nice, but the tiled room is loud making it nearly impossible to hear them. No coffee maker or safe in the room. Toilet seat was nearly falling off. This room was like a Yugo car; bare bones but serviceable. We really appreciated the courtesy shuttle from and to the airport.