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DoubleTree by Hilton Hotel New Orleans Airport

4 star rated hotel
8/10 Good
(1002 verified Hotels.com guest reviews)
See real reviews (34)

generated by AI based on family reviews

Overview

The DoubleTree by Hilton Hotel New Orleans Airport offers a convenient location for travellers, with many praising its proximity to the airport and the complimentary airport shuttle service. Guests frequently mention the friendly and helpful staff, and some appreciate the comfortable beds and clean rooms. However, reviews also point to inconsistencies in service, cleanliness issues reported in some rooms (including bathrooms), and occasional problems with the airport shuttle availability. Additionally, some guests found the hotel to be somewhat dated and in need of some updating in certain areas.

About the hotel

Nearby attractions

DoubleTree by Hilton Hotel New Orleans Airport is located in Kenner - Louis Armstrong International Airport, a neighborhood in Kenner, and is near the airport. Bourbon Street is a notable landmark, and some of the area's activities can be experienced at Port of New Orleans and Julia Street Cruise Terminal. Louisiana Children's Museum and Audubon Zoo are also worth visiting.

Popular amenities

Parking

Free 24-hour roundtrip airport shuttle
Free area shuttle
Limo/town car service
Self parking on site (USD 14 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

1 bar
2 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 19.95 per person
Coffee/tea in common area(s)

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Housekeeping (weekly)
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Vending machine

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for DoubleTree by Hilton Hotel New Orleans Airport
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

34 reviews

Review data

5 star reviews

38%

4 star reviews

18%

3 star reviews

18%

2 star reviews

18%

1 star reviews

9%

We have selected a sample of reviews which reflect what travellers have said about DoubleTree by Hilton Hotel New Orleans Airport

Showing 1 - 10 of 34 reviews

Latest reviews (34)

A

Allen

5 Jun 2024 - 6 Jun 2024
reviewed on expedia

3 out of 5 stars

Waited over an hour to be picked up at the airport which was close to the hotel. The swimming pool had lots of leaves and wood pieces in the pool and around on the pool decking.
R

Raymond

12 Jun 2024 - 13 Jun 2024
reviewed on expedia

4 out of 5 stars

Ok property. Expected more from a doubletree. Service was excellent. I had a flight cancellation and they were very generous with late checkout.
J

Jonelle

25 May 2024 - 26 May 2024
reviewed on hcom

5 out of 5 stars

Our room was clean, comfortable and the ac was fantastic. It was a short shuttle ride away to the airport and was provided by the hotel.
T

Tabia

4 May 2024 - 8 May 2024
reviewed on expedia

4 out of 5 stars

I enjoyed the location, very easy access to airport and highways. Staff were kind and helpful. The place overall looks nice. That was my second stay there and I keep coming back for the cookies.. lol. A few things I don’t like which are my preferences.. There were stains on the bottom bed frame, garbages had no garbage bags, bathrooms are small and could use some updating. I was able to see dirt in the corners of the bathroom. The lightning is not good for anyone wanting to do make. This stay, my daughter bought yogurt from the lobby, the yogurt cups were warm and texture was off. It could be due to people going in and out of fridge but either way we didn’t eat it. The elevator is fast which is a plus but at times it didn’t smell pleasing but overall a good place to stay.
J

Jeffrey

20 Oct 2023 - 21 Oct 2023
reviewed on orbitz

2 out of 5 stars

The girl who checked me in was unpleasant. She acted like I was bothering her and she wanted me to just go away. Also, if you park a car on property, they should tell you at checkin that you have to keep your door key to get out of the parking lot. I was not happy waiting to get out when I was trying to get to the airport on time.
P

Patti

14 Oct 2023 - 15 Oct 2023
reviewed on orbitz

5 out of 5 stars

Loved the facility and close to airport.
N

NANCY

4 Oct 2023 - 5 Oct 2023
reviewed on orbitz

5 out of 5 stars

Very nice and convienent to get to the airport.
V

Vanessa

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

Loved the hotel very quite could not hear the neighbors next door. Was clean and easy access to freeway. Loved the shuttle from and too hotel. The staff was very friendly and gave awesome recommendations for dining.
F

Fredrick

8 Sept 2023 - 9 Sept 2023
reviewed on hcom

5 out of 5 stars

Clean hotel, giant pool, good area for food and close to the airport
K

Katrina

30 Jul 2023 - 31 Jul 2023
reviewed on hcom

5 out of 5 stars

Room was clean and super quiet despite being right across from the elevator. Bed comfortable and cosy. Ate at the restaurant on site and food was great. Staff were very attentive and even got a fresh baked cookie on check in. Will definitely be back when I’m flying on a red eye in the morning. Had a great stay and slept wonderfully. Airport shuttle is a plus also
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