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Residence Inn by Marriott New York JFK Airport

3 star rated hotel
9.4/10 Exceptional
(870 verified Hotels.com guest reviews)
See real reviews (135)

generated by AI based on family reviews

Overview

The Residence Inn by Marriott New York JFK Airport is praised for its convenient location near JFK Airport and its complimentary shuttle service. Guests consistently highlight the cleanliness and comfort of the rooms, and the friendly and helpful nature of the staff. Many appreciate the complimentary breakfast. However, some reviews mention that the shuttle service can be slow or require advance booking, and the surrounding neighbourhood's cleanliness is a concern for some. The limited street parking is also noted as a drawback.

Guest highlights

Complimentary airport shuttle
Exceptionally friendly and helpful staff
Clean and comfortable rooms
Good breakfast

About the hotel

Nearby attractions

Near a metro station, Residence Inn by Marriott New York JFK Airport is in Queens, a neighborhood in Jamaica with good airport proximity. Times Square and 5th Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Central Park and Bryant Park. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Barclays Center Brooklyn.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Free 24-hour roundtrip airport shuttle
Valet parking on site (USD 55 per night; includes in/out privileges)
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Food and drink

Coffee/tea in common area(s)
Free full breakfast available 6:30 AM–9:00 AM on weekdays and 7:00 AM–9:30 AM on weekends

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (weekly)
Laundry facilities

Accessibility

6 on-site accessible parking spaces
Accessible airport shuttle
Elevator
Elevator door width (inches): 50
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Thin carpet in room
Tile flooring in room
Toilet grab bar height (inches): 24
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

Fitness center

Conveniences

Elevator
Front-desk safe
Grocery/convenience store

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Residence Inn by Marriott New York JFK Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

135 reviews

Review data

5 star reviews

76%

4 star reviews

15%

3 star reviews

7%

2 star reviews

2%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Residence Inn by Marriott New York JFK Airport

Showing 1 - 10 of 135 reviews

Latest reviews (135)

A

Andrea

27 Oct 2024 - 28 Oct 2024
reviewed on hcom

5 out of 5 stars

I needed a room for the night before my flight out the next day check-in process was easy and I was handed a room key with no hassle.
k

kieran

21 Oct 2024 - 22 Oct 2024
reviewed on hcom

3 out of 5 stars

1) Check in could have been a lot better; i)Signs @Federal Circle,by Howard Beach subway Stn,need to be clearer; I had to ask car rental oeoole where the free hotel shuttle left.ii) Then,' Michelle' from Marriott Freeohone said she could not arrange a callbback from JFK Marriot Resudence hotel ane ' coud not help me'.Why not?!2/.No shuttle bus,when all other hotel- buses arrived at 9pm on.21st Octv24..Luckily,another hotel- driver dropped me off @hotel,where I saw 2 shuttle buses outside it....2/ More positively,I mentioned the above to 'Kevin',a Duty Manager,who apologised for ' Michelle' s' action( or inaction!) and made me feel better about staying at a Marriott hotel in future. Thanks,Kieran Floyd
C

Cindy

14 Oct 2024 - 15 Oct 2024
reviewed on hcom

5 out of 5 stars

I absolutely love this place! Convenient airport shuttle, super friendly staff, beautiful lobby and super comfortable rooms. Oh, and amazing complimentary breakfast.
D

Denise

28 Sept 2024 - 29 Sept 2024
reviewed on hcom

4 out of 5 stars

Good location convenient to JFK. They offer free shuttles to the airport.
S

Sorgalim

19 Sept 2024 - 21 Sept 2024
reviewed on hcom

4 out of 5 stars

Really nice clean quiet hotel. Convenient location to the airport. Nice to have the free shuttle. It’s a neighborhood area so no nice restaurants to walk to. The staff is super nice. Only inconvenience is how crazy expensive is to stay in NY.
N

Nadia R

1 Sept 2024 - 2 Sept 2024
reviewed on hcom

5 out of 5 stars

Hello !! Every things was extremely exceptional Services, from checking inn & delicious buffet breakfast was prepared by kindness young chef, cooking for sooo many traveling guest , With smiling face ,, can’t express the gratitude to you all . Kindly Regards Douglas & Nadia
S

Sherman

27 Aug 2024 - 28 Aug 2024
reviewed on hcom

3 out of 5 stars

Everything was great, except having to wait so long for the shuttle. Then when it arrived everyone boarded and that was fine, but then it stalled on the way to the airport. I think the shuttles should be checked and serviced regularly for wear and tear. Other than that, everything else was fine.
k

kimbelry

14 Aug 2024 - 15 Aug 2024
reviewed on hcom

5 out of 5 stars

Great place , friendly. Super clean. I. Great condition, across the drive is a Marriott with a bar and full service restaurant. A good place to lay your head between flights at jfk. Also has shuttle service to airport.
T

Tracey

22 Jul 2024 - 23 Jul 2024
reviewed on hcom

5 out of 5 stars

Very convenient hotel to JFK, the restaurant in the sister property across the courtyard was excellent. Staff very friendly, nice complementary breakfast and continuous free, shuttle service to and from the airport
a

angelina

29 Jul 2024 - 30 Jul 2024
reviewed on hcom

5 out of 5 stars

I stayed only one night, but the hotel was great. I picked this for the shuttle. Make sure if you are taking the shuttle in the morning to the airport you arrive early to get on because space is limited. When I was leaving one couple had 5 suitcase between them and it took up a lot of the space. There was a line of people to take the shuttle by the time we left. But I would definitely stay here again. The front desk reception employee, Kevin, was so welcoming. Everyone was very friendly and professional. Very clean. I enjoyed my stay.
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