MainStay Suites Pittsburgh Airport

Let’s just at it wasn’t pleasant. Checked in, room was cooling. Turned temp down. Went out sight seeing and came back in the early evening. Called front desk to get assistance with thermostat on ac. Desk said use wall unit, not unit control on ac. Did that, no change. Room was stuffy all night. Called next morning (we were staying 2 nights) and asked for someone to come look at it. They said maintenance man would come look. Hours go by, wife goes down to front desk asking for fresh towels and have our room refreshed. And what the status was with the maintenance man. Apparently he was off site getting parts, and he would check or room when he got back. No fresh towels at the desk, took til nearly evening to get our room serviced. “We are busy” they said. Ac never got looked at. Breakfast was horrible at best. Trying to get refunded through hotels.com but hotel isn’t answering their emails. Hotels wants to offer me $25 “one key” dollars to compensate. Nope, either refund me for one night or I’ll dispute charges w my credit card company and use other travel services. Hotels.com used to be great with the “10 stamps” for a free night. one key is a joke.

The room was nice, the pull out bed is not so nice. It was stained with NO sheets to be found in the room to be used with it. Our air conditioning didn’t work properly and our toilet was constantly running so it was hot and noisy. I did like the location though the parking lot and the entrance to the hotel could use a new surface. The free breakfast in the morning was very nice. They had a glitch they told me in their computer system so we had like three people knocking on our door wondering if that was our room or not. That was pretty annoying. If you’re looking for a pool, this is not your hotel. If you’re looking for a nice restaurant or bar inside the hotel, then again, this is not your hotel. It was pretty close to lots of different restaurants and shops.

The hotel was too outdated. It was old and smells. people smoke corner of path way to parking lot. Kids and people who do smoke have to smell it. The front desk personnel were very nice and friendly. (plus) Room/building: definitely need update. we are on 3rd floor, the hallway smell like fried food whole time. the room is OK bed and sofa bed were ok for 1 night sleep. sheets are clean. Kitchen is clean, but definitely need a new update on the floor and room. The bathroom door was so old. The extra door lock was loose. The reviews said 8.0/10 and New??? not sure where "new" come from?! we thought for 1 night would be fair. I would say 6/10. really need a lot of update.

I LOVE staying here. The staff is so friendly, and the rooms are great. My last room had full size fridge and kitchenette. Great free breakfast in the morning. Perfect for business travelers

The hotel is modern and clean. The rooms are spacious with good size fridge and shower. Free internet. Great gym and pool for kids. Wish they had a peloton :( free parking

Nice clean hotel in a great location. We’ve stayed here twice now for two different sporting events and like that it’s close to the stadiums but you don’t have to deal with parking garages or main city chaos. It’s right near lots of restaurants and shopping plazas. It had a home away from home feel.