TownePlace Suites Pittsburgh Airport/Robinson Township

Our second day there, we asked the front desk to have housekeeping remove takeout dinner trash from our room. The attendant made a note in the computer and said it would be taken care of, but when we returned to the room that evening the trash had not been touched. Worse, we requested (on two separate days) that maintenance fix the toilet in our room, which “whistled” incessantly after it was flushed. The issue was never fixed and nothing was done to accommodate us, so we sealt with that annoying sound every single time we flushed the toilet for days. When we checked out after four nights, the front desk clerk barely acknowledged (and did not apologize) when we respectfully explained the issues we had during our stay. We travel to Pittsburgh annually, and seek hotels in Robinson because it is close to family. This was our first—and last—stay at TownePlace. Beware.

nice staff and hotel near the airport

they started charging for parking, having their own lot for years

Property and the facilities were great. I didn’t like that you had to pay additionally for parking. I found an empty iced tea bottle under the bed, which was from a previous persons stay. Evening front desk staff was not engaging and were not very welcoming. Shuttle drivers were amazing! Overall not a bad stay and I would choose this place again.

Very nice hotel. Clean, safe and accommodating. Was able to leave our car for 9 dollars a day and take the shuttle to the airport at 4 am.

hotel looks modern and new ,perfect location closed to the airport

The staff were incredible. We were going to park at the airport but the desk staff suggested using their parking and shuttle service. Easy peasy and cost less than the airport. In the morning before we left, the night staff prepared coffee in the lobby for us. We left VERY early. So appreciated.

I am a retired veteran with lower extremities issues which limits my mobile abilities. I had ash for a lower level room prior because of this. When i arrived i was told my room was on the 3rd floor. I questioned why and the desk clerk begain how easy it would be for me to get tomy room on the 3rd floor and also there was not many rooms on the 1st, all the while not knowing the extent of my injury and offered no apology whatsoever. I wont be back and i travel extensively so i assume this hotel doesnt care about customer service!