Hilton Garden Inn Rochester/University & Medical Center

About the hotel

An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and conference space. Housekeeping is available on request.

Nearby attractions

Located in Rochester, Hilton Garden Inn Rochester/University & Medical Center is near the airport. Veterans Memorial Park and Genesee Valley Greenway State Park reflect the area's natural beauty and area attractions include Strong and Bill Gray's Regional Iceplex. Manhattan Square Park and Ice Rink and Rochester Museum and Science Center are also worth visiting.

Popular amenities

Parking

Free uncovered self parking on site

Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi and wired Internet

Food and drink

1 bar

1 restaurant

Cooked-to-order breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 14.00 for adults and USD 6.00 for children

Room service available

Guest services

24-hour front desk

Dry cleaning service

Housekeeping (on request)

Laundry facilities

Wedding services

Accessibility

Braille signage

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Phone accessibility kit

Roll-in shower (select rooms)

Stair-free path to entrance

Well-lit path to entrance

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchair-accessible van parking

Things to do

24-hour fitness center

Indoor pool

Outdoor

Firepit

Conveniences

ATM/banking services

Ballroom

Banquet hall

Elevator

Front-desk safe

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Reviews that mention...

All reviews (17)flight (2)ambience (4)staff (8)travel (5)airport (3)parking (7)restaurant (7)location (3)clean (7)travel time (2)check in / check out (1)airport shuttle (2)

Hotel Reviews

for Hilton Garden Inn Rochester/University & Medical Center

4.5 out of 5 stars

17 reviews

Review data

5 star reviews

82%

4 star reviews

6%

3 star reviews

6%

2 star reviews

6%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Hilton Garden Inn Rochester/University & Medical Center

Showing 1 - 10 of 17 reviews

Latest reviews (17)

A

Amanda

20 Jul 2024 - 21 Jul 2024

reviewed on hcom

5 out of 5 stars

I booked this hotel during the chaotic canceling of flights Due to the cloudstrike issue. I'm so glad I did.I felt so comfortable after the stressful situation. I was so impressed when I walked into the room and saw my name on the TV as a Hilton Rewards member. Thank you for saving the day!

S

Stacey

2 Jun 2024 - 4 Jun 2024

reviewed on hcom

5 out of 5 stars

The staff was fantastic, and was really easy to travel with our chocolate lab. I appreciate it!

B

Bret

23 Apr 2024 - 26 Apr 2024

reviewed on expedia

5 out of 5 stars

The staff went ABOVE and BEYOND! I got several rides to and from the airport and the university. While everyone was very kind and seemed to enjoy their job, I couldn't help notice the operation looked woefully understaffed. They're working harder than they should have to. Give them some more help. I hope they're getting paid well.

M

Marilyn

20 Mar 2024 - 21 Mar 2024

reviewed on expedia

5 out of 5 stars

Nice location, convenient parking, great restaurant.

C

Catherine

16 Feb 2024 - 19 Feb 2024

reviewed on hcom

5 out of 5 stars

our stay at the hotel was great. We were traveling with our kids to go to the Strong museum. Location is about 10min drive to the museum, also about 5-10 minutes to shops like Target, Walmart, and also Olive Garden (which is a mandatary stop for us when we are traveling in the states). Location is close to a hospital and so there were some sirens through the night but they were not too disruptive. Overall experience was great, room was clean, room size was decent, service was good!

S

Scott

29 Sept 2023 - 30 Sept 2023

reviewed on orbitz

2 out of 5 stars

Very clean. Hilton computer system was apparently down so I could not check in until late evening. I had traveled a long way and needed to get into my room to freshen up and prepare a talk the same evening. Staff cited "safety" for them as a reason for preventing me from getting into a room. For > $300 for one night when I was in the room for 6 hours, this is completely unacceptable.

g

geoffrey

Invalid Date - Invalid Date

reviewed on orbitz

5 out of 5 stars

I rarely give 5 stars since there is usually room for improvement. Hilton isnt usually on my go to list. The lobby, elevator, 2nd floor hall, and my room were squeaky clean. As a bonus, Texas de Brasil shares a parking area. Nice stay.

L

Laurence D

11 Sept 2023 - 13 Sept 2023

reviewed on orbitz

5 out of 5 stars

The facility is very well maintained and attractive. It has a good full-service restaurant, good rooms, plenty of parking and a great location.

H

Hassan

7 Jul 2023 - 8 Jul 2023

reviewed on orbitz

5 out of 5 stars

Front desk manager in the morning and gentleman who drove the shuttle were courteous and exceptional. Bravo!

S

Susan

2 Aug 2022 - 5 Aug 2022

reviewed on hcom

5 out of 5 stars

Excellent hotel with a great pool. Beautiful view of Mt Hope Cemetery, and convenient to Collegetown shops. I like a somewhat softer bed, but that is an individual preference. Staff were friendly and helpful, easy parking, good wifi. I will stay here next time I am in town.