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Quality Inn

2 1/2 star rated hotel
6.4/10
(1000 verified Hotels.com guest reviews)
See real reviews (5)

generated by AI based on family reviews

Overview

The Quality Inn receives mixed reviews. While some guests found the rooms clean and the beds comfortable, with a satisfactory breakfast provided, many others reported significant issues. Negative feedback frequently mentioned uncleanliness in rooms, damaged facilities (elevators, doors, toilets), and safety concerns relating to the parking lot and surrounding area. The lack of a refrigerator in rooms was also noted. Potential guests should weigh these contrasting experiences when making their booking decision.

About the hotel

Nearby attractions

Located in Rochester, Quality Inn is near the airport. Pont de Rennes Bridge and Susan B. Anthony House are local landmarks, and some of the area's activities can be experienced at Heritage Trail and Mary Jemison Landing. Manhattan Square Park and Ice Rink and Strong are also worth visiting.

Popular amenities

Parking

Free uncovered self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Luggage storage

Accessibility

Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Things to do

Fitness center

Outdoor

Garden
Vegetable garden

Conveniences

ATM/banking services
Elevator
Vending machine

More

At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soda bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options
map

Reviews that mention...

Hotel Reviews

for Quality Inn
star-fullstar-fullstar-emptystar-emptystar-empty

2 out of 5 stars

5 reviews

Review data

5 star reviews

0%

4 star reviews

20%

3 star reviews

20%

2 star reviews

20%

1 star reviews

40%

We have selected a sample of reviews which reflect what travellers have said about Quality Inn

Latest reviews (5)

J

John

9 Sept 2023 - 10 Sept 2023
reviewed on hcom

4 out of 5 stars

While not the prettiest, nor in the nicest location, this was more than adequate for a one night stay near the airport and sports facilities in town. Negatives: Elevator had damage to ceiling and walls, our door reader fell off (but was operational), and floors were not the cleanest. Some tenants didn’t adhere to no-smoking policies (despite clear signage throughout the buildings). Parking lot felt hidden away and unsafe, but didn’t have any issues. The bathroom was extremely small, and hard to be in use with the door open. Positives: Beds were clean and made, lights, TV, and outlets worked as expected and bathroom appeared to be recently renovated. The breakfast was provided on time and lobby / eating area was enough to accommodate those who used it. AC was cool, room was quiet enough even with proximity to lift and stairs.
E

Emily

25 Aug 2023 - 27 Aug 2023
reviewed on travelocity

1 out of 5 stars

This property was dirty. I found dirt in my rooms, as well as clumps of hair that weren't mine. There was a hole in the wall, the sheets were stained. The stairs and "gym" were flooded so there were just puddles of water around, and they have no bath tubs available to use. All of their bathtubs have no stopper making it impossible to bath. When I asked if I could be moved to a room that did have a bath, they said all of their tubs were like that. When I asked what about families traveling with small children, they just shrugged and then warned me that if I tried to make a stopper and the tub overflowed that they would charge me a lot of money. Which I found ridiculous that they would yell and threaten me like that. Horrible place, I wish I never stayed there and I wish I could get my money back.
d

david

30 Jun 2023 - 2 Jul 2023
reviewed on travelocity

1 out of 5 stars

I was given a dirty room with an extremely hard mattress. The area felt unsafe and there was a lot of loitering in the parking lot. One of our cars was broken in to. When was asked to change the room due to dirtiness a door that didn't work and a broken toilet seat we were told no due to being sold out. I then showed the agent the website which stated there were many rooms available. Then she said the mama hare said no and there was no manager there. We went to our room and when my wife tried to use the restroom the seat shattered.... THEN. she finally put us in a decent room. I'll NEVER use any Quality Inn again
S

Steve

11 Mar 2023 - 12 Mar 2023
reviewed on travelocity

2 out of 5 stars

The staff was not helpful. Dope smells were horrible in room. Hope we don’t have drug test tomorrow!! Our friends car STOLEN from parking lot and several cars damaged. Will NEVER stay there again 😡😡😡
M

Mayte

27 Apr 2022 - 28 Apr 2022
reviewed on travelocity

3 out of 5 stars

a big point the room does not have a refrigerator and to drink water or soft drinks you have to travel two floors
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