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- Extended Stay America Suites San Jose Downtown
Extended Stay America Suites San Jose Downtown
2 1/2 star rated hotel
6.2/10
(1000 verified Hotels.com guest reviews)
See real reviews (16)
generated by AI based on family reviews
Overview
The Extended Stay America Suites San Jose Downtown offers convenient access to downtown San Jose and the airport, with some guests highlighting its proximity to freeways and public transport. Guests appreciate the on-site parking and the generally friendly staff. However, several negative reviews cite significant concerns regarding the cleanliness of the hotel, safety issues in the parking lot due to the presence of homeless individuals and drug activity, and the overall upkeep and maintenance of the property. Potential guests should be aware of these significant drawbacks before booking.
Guest highlights
Friendly and helpful staff
Convenient location near downtown and the airport
About the hotel
Nearby attractions
Located in San Jose, Extended Stay America Suites San Jose Downtown is near the airport and near a metro station. Rosicrucian Egyptian Museum and San Jose Museum of Art are cultural highlights, and some of the area's attractions include The Tech Interactive and Children's Discovery Museum. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or Levi's Stadium.
Popular amenities
Parking
Free self parking on site
Wheelchair-accessible van parking available
Wifi
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food and drink
Coffee/tea in common area(s)
Free on-the-go breakfast available daily 6 AM–9:30 AM
Guest services
Front desk (limited hours)
Housekeeping (on request)
Laundry facilities
Accessibility
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Conveniences
Elevator
Vending machine
More
Smoke-free property
Reviews that mention...
Hotel Reviews
for Extended Stay America Suites San Jose Downtown
2 out of 5 stars
16 reviews
Review data
5 star reviews
- 6%
4 star reviews
- 12%
3 star reviews
- 0%
2 star reviews
- 25%
1 star reviews
- 56%
We have selected a sample of reviews which reflect what travellers have said about Extended Stay America Suites San Jose Downtown
Showing 1 - 10 of 16 reviews
Latest reviews (16)
N
Nathan
11 Jun 2024 - 12 Jun 2024
reviewed on expedia
4 out of 5 stars
Staff were amicable. Quick check in / check out. Room was clean, little musty. Shower needs some TLC. Located in a fairly decent place with access to amenities and stores within few min drive. Plenty of parking in the lot, secured by gate.
l
leslie
20 Nov 2023 - 30 Nov 2023
reviewed on expedia
5 out of 5 stars
Located downtown SJ on outskirt. VTA light rail across the street. Close easy access to 3 freeways (880 101 87). Park across the street and only 3 blocks away.
Dogs allowed, close to Reed Street off leash dog park. Close to airport.
Friendly staff from managrment to nite time security. I am temporary "living" here and feel at home. They supply all the basic Necessities for your kitchen and living pots pans ect..Jonathan, nite security, very polite. As a sibgle female I feel safe here even coming ho.e late after work.
A
Antonio
6 Oct 2023 - 7 Oct 2023
reviewed on expedia
1 out of 5 stars
There was plenty of parking.
K
Kelsey
4 Aug 2023 - 5 Aug 2023
reviewed on travelocity
2 out of 5 stars
The parking lot and surrounding area was full of vagrants and suspicious individuals. There were cars overflowing with personal property parked on site and children riding their bikes straight out of the hotel. The rooms were mediocre at best. I checked in, decided I did not feel safe staying as a solo traveler once I saw my room, and immediately checked out. The front desk attendant was kind and apologetic, and did issue a refund, which I was not expecting. This property felt more like a local apartment complex than a hotel.
n
naomi
29 Jul 2023 - 30 Jul 2023
reviewed on travelocity
2 out of 5 stars
When you pull in there’s homeless roaming the parking lot. They are drinking and clearly using drugs, the cops even showed up at one point and didn’t even kick them out. It smells like cigarettes and weed in the halls and there is no ice machine. The inside of the room was clean and if you don’t have to leave your room just stay inside. My fault for not checking the area but it’s ghetto to say the least
p
parwana
22 Feb 2023 - 23 Feb 2023
reviewed on hcom
1 out of 5 stars
The location was terrible parking lot was full of homeless people, junk cars were on the parking. When I arrived police was busy to handcuff a man at the parking. There is no free breakfast it is a big lie only coffee with no milk. Roaches were freely walking around the kitchen cabinets. Stay away from this hotel it is not safe.
S
Syed
25 Sept 2022 - 26 Sept 2022
reviewed on travelocity
1 out of 5 stars
Very dirty poorly kept. Cigarette butts in elevator
Entire facility was dirty, trash in parking lot. Stains on carpet
When I opened the pull out couch it was filled with trash (left over food). Had to dust off the mattress before putting bedding on. Worst experience ever.
M
Minh
9 Sept 2022 - 10 Sept 2022
reviewed on travelocity
2 out of 5 stars
1) Do Like:
* The price was decent.
* The location was convenient.
2) Do Not Likes:
* Interior of the hotel was old and not well maintained.
* Missing towels.
* Cheap breakfast. Just to have it to claim free breakfast.
* Some people smoked weed in the parking lot.
* Parking lot looked unsafe.
A
Abdulsallam
27 Aug 2022 - 28 Aug 2022
reviewed on travelocity
1 out of 5 stars
I booked a room online and when I got there I waited an hour until the front desk staff came back from hanging out in the parking lot
And all he said we are fully booked all the rooms are full and left
C
Christopher
31 Jul 2022 - 1 Aug 2022
reviewed on travelocity
1 out of 5 stars
The customer service was terrible. From the moment I walked in I was told to 'read the sign' when asking if I could check in early. It was 2:47pm for 3:00pm check-in. Very rude staff. The location is good regarding proximity to airport and downtown, but it isn't in the nicest of areas.
Definitely would not stay there again.
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