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Holiday Inn Express And Suites San Jose Airport, an IHG Hotel

2 1/2 star rated hotel
8.8/10 Excellent
(911 verified Hotels.com guest reviews)
See real reviews (72)

generated by AI based on family reviews

Overview

The Holiday Inn Express And Suites San Jose Airport is praised for its convenient location near the airport and the availability of a complimentary shuttle service. Guests appreciate the cleanliness of the rooms and the friendly, helpful staff. The free breakfast is a frequently mentioned plus, although some reviews note that the quality can be inconsistent. However, some negative feedback points to noise issues from the nearby light rail, limited parking, and inconsistent shuttle service availability, especially for late-night and early-morning airport transfers. The thin walls of some rooms have also been criticised.

About the hotel

This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free self parking, and a free airport shuttle are also provided. Other amenities include concierge services, a 24-hour front desk, and gift shops/newsstands.

Nearby attractions

Holiday Inn Express And Suites San Jose Airport, an IHG Hotel is located in North San Jose, a neighborhood in San Jose with good airport proximity. Intel Museum and San Jose Museum of Art are cultural highlights, and travelers looking to shop may want to visit Santana Row Shopping Center and Rivermark Village. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or Levi's Stadium.

Popular amenities

Parking

Airport shuttle on request
Free roundtrip airport shuttle from 5:00 AM - 10:00 PM
Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: WiFi (surcharge), Free wired Internet

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available daily
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage

Accessibility

Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

24-hour fitness center

Outdoor

Pool sun loungers

Conveniences

ATM/banking services
Elevator
Front-desk safe
Gift shop/newsstand

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Express And Suites San Jose Airport, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

72 reviews

Review data

5 star reviews

54%

4 star reviews

19%

3 star reviews

17%

2 star reviews

8%

1 star reviews

1%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Express And Suites San Jose Airport, an IHG Hotel

Showing 1 - 10 of 72 reviews

Latest reviews (72)

M

Michael

25 Oct 2024 - 27 Oct 2024
reviewed on hcom

3 out of 5 stars

Stay was good Room was nice Did not like that we were told we had to pay an extra $10 a night to park, but at the same time there are signs everywhere saying they are not responsible for any type of damage or theft in parking area. Would be nice to know that ahead of time.
J

Julie

16 Oct 2024 - 17 Oct 2024
reviewed on hcom

5 out of 5 stars

Convenient to freeway and airport. Store within walking distance
B

Ben

5 Oct 2024 - 7 Oct 2024
reviewed on hcom

5 out of 5 stars

Hotel is located right by the airport and surrounding sports stadiums. We picked it due to it's proximity to the light rail. That was also it's downfall. Make sure you get a room far away from the road as the train comes every 10 minutes even overnight. That kept us up all night and woke us up real early in the morning. Id stay there again but just make sure to get a room at the back.
L

Luis

21 Jul 2024 - 22 Jul 2024
reviewed on expedia

4 out of 5 stars

Very clean hotel, staff was professional and helpful. Only ngative for me was having to pay $10 for parking.
N

Nate

12 Jul 2024 - 13 Jul 2024
reviewed on expedia

4 out of 5 stars

Great area, perfect for one night. Elevators didn’t work when we stayed. Pool was very clean. Had to pay $10 for parking.
B

Brian

26 Jun 2024 - 27 Jun 2024
reviewed on expedia

4 out of 5 stars

Sliding glass shower door was broken/stuck. Hot water wasn’t that hot when showering at night. Was better in the morning. Kids screaming. Since I booked the room on Expedia they wouldn’t give me any money back on the room. If I would have paid directly through them and not Expedia they would have discounted the room. Manager did waive my parking fee and my candy bar I charged to my room.
K

Kate

15 Jul 2024 - 16 Jul 2024
reviewed on expedia

3 out of 5 stars

I chose this location for convenience to get to an early flight. Free shuttle was advertised and not available. Paid an extra 45 dollars to get 2 miles to the airport. Also, they put me on 5th floor with broken elevator.
R

Robert

30 Jun 2024 - 1 Jul 2024
reviewed on expedia

5 out of 5 stars

Great hotel close to airport. Great breakfast
G

Geneva

7 Jul 2024 - 9 Jul 2024
reviewed on hcom

3 out of 5 stars

The hotel was clean and safe, which is a priority when traveling with my family. The only critique I have about this property was that the breakfast was not very good. I try to book hotels where breakfast is included because of the convenience. I had just come from another Holiday Inn in Santa Cruz, where no items were missing or lacking. At this property, they were out of the fruit loop cereal and their pancake maker was broken. My kids are picky and those were the two items they will eat for breakfast. We had to go out to eat each morning of our stay because of this, which defeated the purpose of choosing a hotel where breakfast is included.
L

Lupita

5 Jul 2024 - 7 Jul 2024
reviewed on expedia

4 out of 5 stars

Overall we had a wonderful stay. The room was big and very clean. The only thing was that I didn’t understand why we were charged for parking… $10 per night. I had to pay what other option did I have?
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