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Capital O Cancun International Airport 24/7,

3 star rated hotel
3.6/10
(291 verified Hotels.com guest reviews)
See real reviews (18)

generated by AI based on family reviews

Overview

Capital O Cancun International Airport 24/7 receives mixed reviews. While some guests appreciate its proximity to the airport and comfortable beds, many describe negative experiences. Common complaints include misleading online photos, lack of amenities (no TV, internet, or consistent hot water), poor cleanliness, and issues with the bathroom and shower. Transportation to and from the airport is also a frequent concern; while a shuttle is mentioned, its reliability is questionable, and taxi fares are reported to be high. The property's location within a parking lot and lack of 24-hour reception are additional drawbacks.

Guest highlights

Close proximity to the airport
Comfortable beds

About the hotel

Nearby attractions

Located in Cancun, Capital O Cancun International Airport 24/7, is near the airport. Xbalamqué Theater and Tequila Museum are cultural highlights, and some of the area's attractions include Ventura Park Cancun and Xoximilco. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park are also worth visiting.

Popular amenities

Parking

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site

Wifi

Available in some public areas: Free WiFi

Guest services

Daily housekeeping
Front desk (limited hours)

Accessibility

Accessible airport shuttle
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
This property does not have elevators
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)

Conveniences

Grocery/convenience store

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Capital O Cancun International Airport 24/7,
star-fullstar-fullstar-emptystar-emptystar-empty

2 out of 5 stars

18 reviews

Review data

5 star reviews

0%

4 star reviews

11%

3 star reviews

22%

2 star reviews

17%

1 star reviews

50%

We have selected a sample of reviews which reflect what travellers have said about Capital O Cancun International Airport 24/7,

Showing 1 - 10 of 18 reviews

Latest reviews (18)

S

Stephanie

3 Jul 2024 - 4 Jul 2024
reviewed on expedia

1 out of 5 stars

By far the worst hotel I’ve stayed at ever! This place should be removed from Expedia immediately due to false advertising of the rooms. We arrived at 1:20 pm check in is at 3pm and if we wanted to check in earlier we would be charged xtra. There was no one to greet us in a run down reception. 1 hr. Later a cleaning lady came and told us someone would come at 3pm to check us in. There is 1 small restaurant to eat at and the nearest convenience store u have to walk to on a dangerous road. The room had a ceiling with mold and a leak of water falling into one of the beds. No microwave, no kitchen, no coffee machine, no tv, no internet, no fridge and they charge 500.00 pesos for a 5 minute drive to the airport when we can get an Uber for $8 American dollars. We stayed 1 night and left the next day. The only pro was being close to the airport. Do your self a favor and don’t stay here no matter how tempting it is with the price. The guy who checked us in also kept our change and said he’d give it to us later and never did.
E

ELIZABETH

24 Apr 2024 - 25 Apr 2024
reviewed on hcom

4 out of 5 stars

Rubin allowed us to get into our room early. The beds were super comfortable. Having a restaurant and a small shop close by made life that much more comfortable. Having a shuttle to the airport was also great.
S

Stephen

4 Feb 2024 - 5 Feb 2024
reviewed on expedia

2 out of 5 stars

The pictures online are very misleading. The rooms are communal style, although with my stay I had the room to myself. The transportation is extremely expensive and very limited options. I ended up walking to the airport on the highway at 1:30am due to the lack of transport. Expect to pay at $25USD for a 5min ride to and from the airport.
R

ROBERTO

3 Jan 2024 - 4 Jan 2024
reviewed on expedia

1 out of 5 stars

This property should be considered a hostel. Each room has 3 or 4 beds- it’s a converted office space. No hot water. The only way to get to it is through a parking lot. Host seemed inconvenienced by us
E

EDGAR

2 Jan 2024 - 3 Jan 2024
reviewed on expedia

1 out of 5 stars

The only good part from this property was that it was close to the airport and we had an early flight the next day. The surroundings are weird, it is inside a parking lot. The staff was nice, they took care of our luggage for several hours. There was no internet , no TV inside the rooms, no doors in the bathroom and just 3 small pillows for 5 people. We took advantage of the location just 5 minutes away from the airport but that was it
J

Janeth

Invalid Date - Invalid Date
reviewed on expedia

3 out of 5 stars

It’s ok just for one night. Guy on the front desk was very kind and also the first driver. The driver that helped us back to the airport was zero kind and so rude. Room is so big and it is nice but the bad room (it was very clean) smelled so bad due to drainage
J

Jorge

29 Oct 2023 - 30 Oct 2023
reviewed on expedia

3 out of 5 stars

This property is inside a parking lot. Employees are ok. Room is clean barely any water coming out from the shower. There is only one gomart and a gas station around this property. Price is cheap
J

Juan

21 Oct 2023 - 22 Oct 2023
reviewed on hcom

1 out of 5 stars

It was just a terrible experience. I do not understand how you hotels.com have this location. The description when I booked was totally misleading. I tried to communicate with the hotel in advance to gain information about transportation and I never got a response and ended up being assaulted by the drivers at the airport and at the hotel.
J

Juan

Invalid Date - Invalid Date
reviewed on expedia

1 out of 5 stars

I booked because is close to the airport but I did I a horrible mistake Place is dirty, and unsafe, specially for a tourist I wish i can put some pictures on this review but the place isn’t even close lie the pictures they advertise Please go somewhere else This is not a hotel is more like a bad motel
V

Victor

28 Aug 2023 - 29 Aug 2023
reviewed on expedia

2 out of 5 stars

Perfect as a stop over hotel, very close to the airport and transportation options are available. There was no staff in the morning and could not find anyone to help fix the cold shower. The hotel is fairly clean but seems old and in need of maintenance. Hope this review helps to improve issues with their staff and their facilities for future customers
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