Crowne Plaza London - Docklands, an IHG Hotel

About the hotel

This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service, and a business center. Housekeeping is available once per stay.

Nearby attractions

Crowne Plaza London - Docklands, an IHG Hotel is located in Docklands, a neighborhood in London, and is near the airport and on the waterfront. Oxford Street and Covent Garden Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit London Eye and Natural History Museum. Looking to enjoy an event or a game? See what's going on at O2 Arena or ExCeL Exhibition Centre. Looking to get your feet wet? Windsurfing and sailing adventures can be found near the property.

Popular amenities

Parking

Electric car charging station on site

Limited onsite parking

Self parking on site (GBP 25 per day; includes in/out privileges)

Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food and drink

1 bar

1 restaurant

24-hour room service

Full breakfast available for a fee 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 19.99 per person

Spa

Massages

Spa open daily

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Tour/ticket assistance

Wedding services

Accessibility

1 on-site accessible parking spaces

Accessible bathroom (select rooms)

Assistive listening devices available

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Stair-free path to entrance

Well-lit path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible parking

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Things to do

Fitness center

Full-service spa

Indoor pool

Steam room

Conveniences

ATM/banking services

Banquet hall

Elevator

Free newspapers in lobby

Front-desk safe

More

Smoke-free property

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Reviews that mention...

All reviews (14)parking (8)check in / check out (2)staff (8)travel (3)restaurant (8)location (3)airport (2)ambience (2)clean (4)bed (2)flight (1)travel time (1)transport (1)

Hotel Reviews

for Crowne Plaza London - Docklands, an IHG Hotel

3.5 out of 5 stars

14 reviews

Review data

5 star reviews

43%

4 star reviews

7%

3 star reviews

29%

2 star reviews

7%

1 star reviews

14%

We have selected a sample of reviews which reflect what travellers have said about Crowne Plaza London - Docklands, an IHG Hotel

Showing 1 - 10 of 14 reviews

Latest reviews (14)

S

Sheikh

20 Aug 2024 - 21 Aug 2024

reviewed on hcom

5 out of 5 stars

Check in was smooth and efficient. Gustavo was very helpful, he went above & beyond to ensure I found adequate parking and that me and my family settled in. Sabrina was on hand to answer all my queries and was very helpful too. Vivien handled my check out and dealt with my additional requests quickly and efficiently.

L

Lori

22 Jul 2024 - 24 Jul 2024

reviewed on expedia

5 out of 5 stars

We had an excellent stay at the Crowne Plaza Docklands! The area is very cosmopolitan and close to the DLR network. All the staff were friendly and helpful and nothing was too much trouble! We enjoyed the breakfast and meals in the restaurant were very tasty! I would recommend the Crowne Plaza to other travellers to London

D

Daniel

15 Jul 2024 - 18 Jul 2024

reviewed on hcom

4 out of 5 stars

Excellent hotel and location but parking takes the proverbial. £25 a day for parking at the hotel is too much.

m

mark

4 May 2024 - 5 May 2024

reviewed on hcom

3 out of 5 stars

Stayed in a junior suite and quite frankly it was starting to look tatty, needs some TLC. Stocked mini bar was poor! Tonic supplied but no gin? Was given a QR code to scan to book the Fremantle on site restaurant, to receive 50% off food but it wouldn’t let us book saying they had no availability, so we just went down and there were only 2 tables occupied and the staff were still asking if we had a reservation and were unsure if they could seat us. Very poor service. Very small car park and no information given on any other parking areas, even though I’d emailed the hotel a week before about it and received no answer.

K

Kimberly

22 Apr 2024 - 24 Apr 2024

reviewed on expedia

5 out of 5 stars

The property was very clean and comfortable with good in hotel dining options. The service was excellent - Lilia went above and beyond in assisting with my transportation back to the airport.

B

Ben

31 Mar 2024 - 1 Apr 2024

reviewed on expedia

3 out of 5 stars

Had to pay an extra supplement for my 17 year old to stay in room.. so with parking it came to £200 for the night. 😔

R

Russell

28 Oct 2023 - 29 Oct 2023

reviewed on hcom

1 out of 5 stars

Not very good arrived and got told I did not have a room available and that I have to go to the Hilton by the airport! Which I did not want to do Eventually got me a room with bed and sofa bed I booked 2 large double beds One night at £320!!

C

CHUNG KIN

18 Jul 2023 - 21 Jul 2023

reviewed on hcom

3 out of 5 stars

Appreciate: Check-in and out process is efficient. The room is clean and tidy. Breakfast is good with many choices. Location is good, near the Rail Station (Custom House) and the Cable Car. Good to travellers. Need to improve: There are only 2 service lifts for all guests but one of them was out if of order. During our 4 days of stay, it did not repaired. People have to wait for several rounds of ups and downs then can go up.

R

Rachel

9 Jul 2023 - 10 Jul 2023

reviewed on hcom

5 out of 5 stars

Amazing short stay at this hotel, staff super friendly, got an upgrade on our room, complimented us drinks for being their VIP for the day. Room was well maintained, beautiful view and very clean! Bed super comfortable for a great sleep after a very long day of travelling! Pool, steam room and sauna also very clean and well maintained and was nice for some down time! Thank you to all for making us feel so welcome, nothing was a hassle, breakfast was also amazing and staff also very friendly! Thanks again and hope to stay again!

S

Steven

26 Jun 2022 - 27 Jun 2022

reviewed on orbitz

3 out of 5 stars

Good quality and clean rooms. Car parking poor, not enough spaces, had to park in the Excel centre nearby. Also, when checking in for the 2 rooms booked and paid for via Expedia, receptionist charged for the 2nd room on my son-in-laws card. When challenged, apologised, saying room was pre-paid, yet 4 days later, he has been charged on his bank card ! 😡