Novotel London ExCeL

About the hotel

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe, and self parking.

Nearby attractions

Located on the waterfront, Novotel London ExCeL is in Docklands neighborhood and is connected to a shopping center. The Crystal and Royal Victoria Bridge are notable landmarks, and some of the area's activities can be experienced at IFS Cloud Royal Docks Station and IFS Cloud Greenwich Peninsula Station. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or O2 Arena. Take an opportunity to explore the area for water adventures such as sailing.

Popular amenities

Parking

Self parking on site (GBP 25 per night; includes in/out privileges)

Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food and drink

1 bar

1 restaurant and 1 coffee shop/cafe

24-hour room service

Buffet breakfast available for a fee daily 7:00 AM–10 AM: GBP 18.10 per person

Coffee/tea in common area(s)

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path to elevator

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchairs available on site

Things to do

Fitness center

Sauna

Steam room

Outdoor

Terrace

Conveniences

ATM/banking services

Elevator

Free newspapers in lobby

Front-desk safe

More

Smoke-free property

TV in lobby

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Reviews that mention...

All reviews (10)parking (6)travel (1)ambience (1)location (4)staff (3)flight (1)airport (2)clean (4)restaurant (3)travel time (2)transport (1)

Hotel Reviews

for Novotel London ExCeL

3.5 out of 5 stars

10 reviews

Review data

5 star reviews

30%

4 star reviews

10%

3 star reviews

40%

2 star reviews

10%

1 star reviews

10%

We have selected a sample of reviews which reflect what travellers have said about Novotel London ExCeL

Latest reviews (10)

A

Ahmed

24 Feb 2024 - 25 Feb 2024

reviewed on hcom

1 out of 5 stars

Terrible room. Bathroom infront of beds. Poor air conditioning system . Always full parking!!

D

David

16 Feb 2024 - 18 Feb 2024

reviewed on hcom

3 out of 5 stars

Perfect walking distance to the Motorbike show at the Excel. Was in room 725 and just could NOT get the room warm even with the travel fans I always pack with me running all day and night!

B

Bela

1 Apr 2023 - 2 Apr 2023

reviewed on orbitz

5 out of 5 stars

Very comfortable, great location and very kind and helpful staff. Convenient parking.

M

Mark

28 Feb 2023 - 1 Mar 2023

reviewed on orbitz

5 out of 5 stars

Good value hotel directly adjacent to the excel exhibition centre. Easy to reach via the tube. Fabulous view of Canary Wharf & surrounds. On the flight path to city airport. Modern & clean.

R

Rebecca

22 Dec 2022 - 23 Dec 2022

reviewed on hcom

4 out of 5 stars

The hotel and breakfast were great as per every other time we have stayed and the Elizabeth Line has made getting into central London so much quicker and easier. The only downside to the stay was the parking charges. £50 for 30 hours parking on top of the £25 congestion charge will make us think twice about using Novotel Excel in the future.

R

Rhiannon

31 Aug 2022 - 1 Sept 2022

reviewed on hcom

5 out of 5 stars

Immaculate hotel. Amazing family room, easily slept 2 adults and 9 yr old. Fantadtic walk in shower with rainfall feature. All areas of hotel, including bar and breakfast areas were spotless. Great location for events at the excel, with good transport options including cable car ride to the 02 arena being a quick cheap option. This hotel is 1 mile from london city airport, but is so well soundproofed we didnt hear anything. Loved the 12pm checkout, though my only thought would be to have the breakfast available until 11am not 10am. Overall, one of the best hotels I've stayed in.

S

Stephen

6 Aug 2022 - 7 Aug 2022

reviewed on hcom

3 out of 5 stars

Good location for Excel. Access to parking was a real pain. For some odd reason it involved getting 2 elevators and having to stop at reception to get a ticket to get in to your car that only provided access for 10 mins. Not sure why they need such a complicated process. When reception is busy that meant a 10 min wait. If you are loading your car and needed to make more than one trip then you needed to queue up again for another ticket. It really was a pain. Also for some odd reason the entrance to the parking was very narrow despite having a separate entrance and exit. Why not one bigger door to make manoeuvring easier !!

c

claire

31 Jul 2022 - 1 Aug 2022

reviewed on orbitz

3 out of 5 stars

Staff unhelpful. We were 4 staying in family room. Insufficient cups/glasses and refreshments in room. Hotel clean though. Just thought staff could of been a bit more helpful especially regarding the area and definitely about the parking

N

Neil

20 May 2022 - 21 May 2022

reviewed on orbitz

2 out of 5 stars

room was not upgraded after damage to vehicle when entering the car park. I have to email the management team separately. did receive free parking but nothing for damage to the car as yet. waiting reply

S

Sarah

30 Apr 2022 - 2 May 2022

reviewed on hcom

3 out of 5 stars

Hotel was nice well located for the excel literally next door, the only issues we had was at breakfast there was no cutlery and cups for coffee, kept asking but they were being washed. Our room was not cleaned and towels changed , soon as we called they brought them straight up in there defence. Ordered a taxi at reception never turned up after 30 mins , however the reception staff were good The bar was hopeless , cocktails on the menu but dont do them 🙃 very inexperienced bar staff , i can take trainee but even the trainer fidnt have a clue , on basic drinks