ibis London Excel Docklands

The Ibis ExCel was a pleasant surprise. Very friendly staff that made our stay feel extra special. I traveled with a socially anxious child and nothing was bad in her eyes. The breakfast was standard, maybe a little expensive but you had the option to book with or without breakfast which is really what we want from a hotel. Options. It was clean and felt modern and fresh. Very easy to get to and from the city centre with the Elisabeth line that stops at Custom House only a few minutes from the hotel. If you want a quiet neighbourhood this is a good choice. Nothing happening at night.

Location very good. Lack of convenient parking. 2 car parks very near by closed. Re-directed to small car park, got there permit only! Then took 5 mins drive to find somewhere else. Lack of directions back to hotel, lots of work going on, route on foot back, blocked, went round in circles, then had to get on DLR to reach hotel. There were directions from hotel by Excel about works but this is not useful when you are trying to get to hotel from another direction due to lack of parking. Information about alternative and open car parks from hotel would have been useful, with explanation about how to get back to hotel when so much building work going on. What would we have done if we were less mobile been left stranded, more thought needed about current situation around hotel. We were only staying one night, not a good start to break when you have to carry your lugguage from far away car park to hotel. We chose this hotel for two reasons location and parking. If the nearest car parks are closed you need to inform customers.

As a solo traveller staying for a single night this was more than adequate. The room was clean and had everything I needed. I was surprised that breakfast was so busy at 7am on a Sunday morning. Staff were helpful and friendly. Would recommend.

Room was clean. Convenient for travel to central London and the Excel. Poor choice of food for dinner and poor dinner service