Comfort Inn & Suites Near Universal - N. Hollywood - Burbank

When I first got there, the neighborhood was not so great. I got charged for a room that was not mine. And Alam was so unprofessional about it and didn't seem to care that he ruined our vacation. There is very limited parking and our room had a not so pleasant smell. But the morning desk person I believe her name is Alyssa was very professional and polite.

The breakfast is bad and they charge for parking too much

Facility is aged and the surrounding areas were also in poor condition. The pool is small and in a strange location near the parking garage. The complementary breakfast was average.

Positives: the room was comfortable and clean, service was excellent, breakfast was delicious. It was in excellent proximity to Universal and much more affordable than closer properties! Negatives: The pool was small, and right off of the parking lot, which wasn't great. And the neighbor was just so-so.

There was a very strong cigarette smell when we first stepped off the elevator, despite the clear "no smoking" signs around the property. We were woken up each morning by loud guests and open walkie talkies by staff. It could also be a pain to bring our keys to the desk when parking in certain spots but we understand there isn't much that can be done about that. Overall, the room was clean and everyone was kind!

Perfect family stay for a trip to universal. Nice people. Good breakfast. Easy self parking and convenient to universal.

Staff very friendly, front desk staff to housekeeping. Only compain i would have would be parking.

Staff were very nice rooms were not insulated and noise traveled efficiently and critically although I ran the hot water for 10 minutes it never materialized so I had a cold shower at 4:00 in the morning

Staff didn’t give us all the check-in info we needed so we kinda figured it along the way. Didn’t like that we had to pay for parking ($19/day), pool looked sad, seems like there was construction going on in our room because we noticed someone change the painter’s tape in our room when we got back. Breakfast was your average breakfast, kind staff there. Overall no complaints besides the staff coming into our room to do whatever they did although we had a “do not disturb” sign up & weren’t told beforehand that they were fixing whatever they needed in our room (changed painter’s tape).

The overall stay was good. We had noisy neighbors upstairs but expected that when you are in a middle floor. Minor but funny that they did actually provide the number of towels per the booking. Last four or five, always was short. Finally, biggest disappointment was parking having to be double parked and no laundry facilities even though the hotels.com website still says it does. The parking also cost money which I did not realize at time of booking. The guy in front of me thought the same thing as he complained to the front desk. Upon reviewing the website it says parking available but maybe should say paid parking available. I also rented a car, leaving the keys at the front desk was not an option as no one else can drive the car except me. Front desk helped with it though, giving me other options. In the end the staff was friendly and it did what we needed.