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Quality Inn

2 1/2 star rated hotel
8/10 Good
(1009 verified Hotels.com guest reviews)
See real reviews (19)

generated by AI based on family reviews

Overview

The Quality Inn receives mixed reviews. While many appreciate its clean rooms, convenient location, and helpful staff, some guests note issues such as a lack of elevators in some buildings, requiring guests to carry luggage up stairs, and some rooms having cleanliness issues. The breakfast is frequently praised, though the hotel's layout, with separate buildings for rooms and amenities, can be inconvenient for families or those with limited mobility. While some find it a good value option for an overnight stay, others suggest seeking alternatives for longer stays or higher standards of accommodation. Parking is mentioned as being plentiful, but the parking lot can be noisy.

About the hotel

Nearby attractions

Quality Inn is located in Charleston. African Zion Baptist Church and Cox-Morton House are local landmarks, and travelers looking to shop may want to visit Kanawha Mall Shopping Center and Plaza East Shopping Center. Looking to enjoy an event or a game while in town? See what's happening at BB&T: ATM Location - Wv Power Ball Park or Appalachian Power Park. Spend some time exploring the area's activities, including golfing.

Popular amenities

Parking

Free RV/bus/truck parking on site
Free self parking on site
Onsite parking includes off-street options

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 coffee shop/cafe
Coffee/tea in common area(s)
Free continental breakfast available 6:00 AM–9:00 AM on weekdays and 6:30 AM–9:30 AM on weekends

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

More

Designated smoking areas
map

Reviews that mention...

Hotel Reviews

for Quality Inn
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

19 reviews

Review data

5 star reviews

26%

4 star reviews

47%

3 star reviews

16%

2 star reviews

0%

1 star reviews

11%

We have selected a sample of reviews which reflect what travellers have said about Quality Inn

Showing 1 - 10 of 19 reviews

Latest reviews (19)

B

Brittney

20 Sept 2024 - 22 Sept 2024
reviewed on hcom

4 out of 5 stars

The room had visible water damage and smelled of mold and mildew. The room wasn’t very clean, or someone had taken a nap in it after it was cleaned. There was hair on the pillows and toilet seat. We got there so late and the parking lot was so full we didn’t bother asking for a new room. They also deactivated our keys after the first night and we had to wait a long time to have new keys made.
K

Kara

13 Aug 2024 - 14 Aug 2024
reviewed on hcom

4 out of 5 stars

Rooms were clean and staff was very helpful. Busy place and there were a lot of people hanging out in the parking lot behind the hotel. Breakfast was good. Excellent place to stay for the night for a low price.
J

Jennifer

20 Jul 2024 - 21 Jul 2024
reviewed on expedia

1 out of 5 stars

I booked it for the close stay off the the highway and the pictures looked good. But the smell of the room was so musty I couldn't stay. I asked to change rooms and the second room was even worse smelling. Some combination of the thick carpet and older AC unit. I was only in the room for 2 minutes and my throat was hurting for hours after. The young man behind the desk was very polite, but I knew the whole building must be moldy smelling. I ended up just leaving and finding another hotel. When I called Expedia, they were really helpful and tried to get a refund since I didn't stay the night, but the hotel clerk kept putting her on hold, even though no one was in the lobby (I stayed on premise when I called). It is also split into 3 separate buildings with a McDonalds right in the parking lot. You have to walk across the parking lot to get breakfast or go to the front desk. It might be alright if you stay at the Comfort Inn, which is in the same building as the front desk, but I do not recommend the Quality Inn at all.
A

Ann

30 Mar 2024 - 31 Mar 2024
reviewed on expedia

4 out of 5 stars

Property is 3 buildings. Just so people are aware, if traveling with children you may need to walk to another building to use facilities and dining.
K

Katherine

28 Feb 2024 - 29 Feb 2024
reviewed on expedia

5 out of 5 stars

Property was quiet and dog-friendly. Room was clean and comfortable and parking was convenient. Perfect place for an overnight stay.
K

Kim

20 Nov 2023 - 21 Nov 2023
reviewed on hcom

1 out of 5 stars

I use this site because I have a cat and when I travel I look for a pet friendly hotel. I check the fine print for deposit and special requirements. When I arrived I was told they do not accept cats that is not mentioned in the app. Had I prepaid I would have been out the price of the room. The gentleman was nice enough to help me find a place for me and my cat.
C

Celeste

1 Sept 2023 - 2 Sept 2023
reviewed on expedia

5 out of 5 stars

We stayed here for a pit stop while traveling by car. It’s conveniently right off the highway. Unfortunately the pool was closed so double check with them if that’s important. The room was clean and convenient for an overnight stay. The room had a refrigerator and microwave. The WiFi was at no cost.
J

James

21 Jul 2023 - 22 Jul 2023
reviewed on orbitz

4 out of 5 stars

Perfectly suitable for a one stop during longer travel. Wouldn't be a choice for staying in the area longer. I would pick a nicer area and spend more money. Staff were fantastic.
H

Hilary

30 Jun 2023 - 1 Jul 2023
reviewed on orbitz

3 out of 5 stars

Property was okay and fine for our one night stay while traveling.
S

Sharon

16 Apr 2023 - 17 Apr 2023
reviewed on hcom

5 out of 5 stars

In my opinion this hotel is underrated. We travel 4 months a year and constantly stay at different hotels. This hotel is clean, well kept, the beds are comfortable and the service was great. It is also in a quiet location right off the highway. We will definitely stay here again.
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