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Residence Inn by Marriott Grand Rapids Airport

3 star rated hotel
9.4/10 Exceptional
(510 verified Hotels.com guest reviews)
See real reviews (16)

generated by AI based on family reviews

Overview

The Residence Inn by Marriott Grand Rapids Airport is praised for its exceptionally friendly and helpful staff, with many guests specifically mentioning the outstanding service provided by front desk staff members like Mario. Guests also appreciate the clean and spacious rooms, particularly the suites, which are described as some of the cleanest visitors have ever experienced. The hotel's location is convenient for those needing proximity to the airport, although the availability and reliability of the airport shuttle are inconsistent based on reviews. Some guests had negative experiences with the advertised shuttle service, while others were satisfied. A nearby walking trail is another positive aspect mentioned by guests.

Guest highlights

Exceptionally friendly and helpful staff
Spotless and spacious rooms, especially the suites
Convenient location near the airport (although shuttle reliability varies)
Nearby walking trail

About the hotel

An indoor pool, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a snack bar/deli, a 24-hour business center, and a spa tub are onsite.

Nearby attractions

Residence Inn by Marriott Grand Rapids Airport is located in Kentwood, a neighborhood in Grand Rapids, and is near the airport. Watermark Country Club and Golf Club at Thornapple Pointe are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Patterson Ice Center and Grand Rapids Children's Museum. Looking to enjoy an event or a game while in town? See what's happening at Orbit Room or MSA Fieldhouse. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Parking

Airport shuttle on request
Free roundtrip airport shuttle from 8:00 AM - 5:00 PM
Free self parking on site
Limo/town car service
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
Coffee/tea in common area(s)
Free on-the-go breakfast available weekdays 6:30 AM–9:30 AM
Free reception (select days)

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Free grocery shopping service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
Elevator
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height electrical outlets in bathroom
Low-height view port in door
Raised toilet seat
Roll-in shower (select rooms)
Stair-free path to entrance
Transfer shower
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Wheelchairs available on site

Things to do

24-hour fitness center
Indoor pool

Outdoor

BBQ grill(s)
Firepit
Garden
Outdoor furniture
Picnic area

Conveniences

Elevator
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Water dispenser

More

Fireplace in lobby
Romance packages available
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Residence Inn by Marriott Grand Rapids Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

16 reviews

Review data

5 star reviews

69%

4 star reviews

12%

3 star reviews

0%

2 star reviews

6%

1 star reviews

12%

We have selected a sample of reviews which reflect what travellers have said about Residence Inn by Marriott Grand Rapids Airport

Showing 1 - 10 of 16 reviews

Latest reviews (16)

K

Kenneth

14 Jun 2024 - 15 Jun 2024
reviewed on expedia

2 out of 5 stars

Hotel offered park and fly, with a ride to the airport. But they were not able to secure a ride for us so we had to take our car and park it at the airport
J

Jesse

10 Sept 2023 - 11 Sept 2023
reviewed on expedia

1 out of 5 stars

This location advertises shuttle to airport service. Which they don’t actually tell you at checkin. Which makes for some awkward conversation and a wait for an Uber the morning you need to get to the airport.
A

Anthony

1 Sept 2023 - 4 Sept 2023
reviewed on expedia

5 out of 5 stars

I travel a lot for work and personal and I must say, Mario is one of if not the most personable front desk attendants I have ever had the pleasure of meeting. I would book this location again without thought for that reason alone. The rooms are great, location is great depending on what you are looking for. Overall a great hotel for a reasonable price.
E

Erin

13 Aug 2023 - 14 Aug 2023
reviewed on expedia

5 out of 5 stars

Pleasant convenient stay before an early AM flight. Nice room and facilities.
J

John

21 Jun 2023 - 22 Jun 2023
reviewed on hcom

1 out of 5 stars

They misrepresent having an airport shuttle and free parking. After we were non-refundable, we found out that they try to book you a cab to take you to the airport which you have to pay the tip on. It never showed up, and they tried to get another cab that did not have room for 4 people and luggage, so we had to drive to the airport to catch a 6AM flight and park and incur an additional $240 in costs. They also charged us $30 for parking (so not "Free Parking" if you leave your care there as implied in their amenities) for the week to leave our car there (which we couldn't since we had to drive ourselves to catch our flight). Manager was not sympathetic, wouldn't admit that they misrepresent their amenities. Refused reimbursement. Hotels.com is assisting in recouping extra costs with no help from hotel itself. Totally unprofessional operation.
M

Michael

16 Jun 2023 - 18 Jun 2023
reviewed on hcom

5 out of 5 stars

Staff here is awesome. Rooms are great and very clean. There is a walking trail to go on by the parking lot. Goes thru a forest with flowers and wildlife. Very cool and not very long. Just right
M

Mary

13 Jun 2023 - 17 Jun 2023
reviewed on expedia

5 out of 5 stars

Property was very clean. Did not like view of Carmax parking lot as advertised other side which is woods. Room was very nice and clean. There is a very strange odor in room and in hallway of hotel at times. I believe it is when ac is off or fan not on. Front desk employee was great!
K

Khang A.

10 Jun 2023 - 11 Jun 2023
reviewed on expedia

5 out of 5 stars

We stayed in a suite and it’s so clean and spacious! It’s probably one of the cleanest we’ve ever stayed at and we travel often so that speaks for itself. The bed is so comfy! The ladies who helped us at the front desk were so sweet and welcoming. It has been a pleasant experience so far, we’re sad we’re only staying one night. 100/10 highly recommend!
L

Lisa

26 May 2023 - 27 May 2023
reviewed on expedia

5 out of 5 stars

Place was very pretty and room was big w kitchen. Walking trail across parking lot and our dog loved it. Very quiet and continental breakfast included.
a

ashok

6 May 2023 - 7 May 2023
reviewed on expedia

5 out of 5 stars

Did satisfy the purpose of our travel
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