Tru by Hilton Grand Rapids Airport

Outstanding. Airport shuttle, plus snack area for purchase around front desk, ice buckets next to ice machine ++++, and quick elevators. Loved every minute of it!

I’m not a review writer. If I have a good experience I tell my friends and I return again and again. If I have a bad experience, I usually don’t go back. Simple My experience at Tru by Hilton in Grand Rapids motivated me to tell anyone who would listen. “Do not go there no matter how inexpensive it is…or how good the pictures are. We had 3 rooms for 7 days. They had the normal “due to Covid we will only service your room every other day, if you need anything please see the front desk” We all requested clean towels, trash pickup and beds made after 3 days without ever seeing anyone from housekeeping They apologized and promised our rooms would be clean and ready when we returned that evening. Remember this is 3 different rooms on 3 different floors. They didn’t even come empty the overflowing trash cans! My room did not get any service for the first 6 nights. The other guests had similar situations. Management continued to apologize and make promises that were not delivered. This hotel does not offer a microwave Or coffee in any of the rooms. They claim that there is hot coffee and a microwave available 24 hours day in the lobby. Wait…..what? So it’s off to Walmart to purchase a coffee maker. I hope I have given enough information here to keep my fellow travelers from experiencing the worst hotel stay of their lives. For 57 years I have held the Hilton in high regard and today I promised my wife we would NEVER stay in a Hilton property again.

My only complaint is the lack of drawer space which is always helpful when you travel with pets.

My only complaint with the hotel is the UBER driving experience coming from the airport. The driver's car was dirty, he was less than friendly, and cranked his music up to the point we had to ask him to turn it down. Like the other driver, he took a "short cut" through the Home Depot parking lot, speed bumps and all. Is this even legal? Based upon our two experiences using UBER as a shuttle to get to the airport and back after our trip, I do not feel this service speaks to the image Hilton would want to project. Not sure I would stay here the next time we need an airport hotel in Grand Rapids.

During my travels I stayed at 2 hotels within a few days. The Tru by Hilton hotel was by far the best. The staff were all very friendly and helpful! From the moment you walk in through the door they greet you and offer help, suggestions and they're always in a positive mood. Also the overall amenities and look and feel of the hotel is so great! The designs are very nice and the ambience is amazing. I love their furniture and style! When you walk in you have several areas to sit and relax or spend time with family and friends and they have a variety of seating furniture that all looks different and stylish from one another.They have a pool table and area where you can sit down and play board games, they have drawers full of them! The entire hotel was very clean and tidy. Breakfast was great and coffee available all throughout the day. I loved my entire stay here.

Easy access to the GRR airport. Reasonably quiet. Very plain rooms and hotel interior. Like IKEA does hotels. Would have liked higher quality (and larger) towels.

Great staff. Property is fairly new and up to date. Rooms felt a little small. Overall great property close to airport.

I loved how simple and streamline everything was. I know the construction across the parking lot isn't their fault but that added some difficulty. There was pet hair on both beds and the shower was so slippery I fell just stepping into the shower

The only thing saving this Hotel is that it is brand new. The bed was uncomfortable and the rooms are small. OK for an overnight business or airport stay. Would not recommend for multiple days.

the location of this hotel was perfectly located to restaurants and the airport. the staff was friendly and helpful.