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Holiday Inn Express Syracuse Airport, an IHG Hotel

2 1/2 star rated hotel
8/10 Good
(1001 verified Hotels.com guest reviews)
See real reviews (137)

generated by AI based on family reviews

Overview

The Holiday Inn Express Syracuse Airport is praised for its convenient location near Syracuse Airport and the efficient 24-hour shuttle service. Many guests highlight the friendly and helpful staff, who are often mentioned for going above and beyond to assist travelers. Rooms are generally described as clean and comfortable, although some reviews mention maintenance issues such as malfunctioning air conditioning or heating, and cleanliness problems in some rooms. Breakfast is generally viewed positively, though some find it simple. Please note that parking is no longer free, and some guests have noted inconsistencies in the shuttle service.

Guest highlights

24 hour airport shuttle
Friendly and helpful staff

About the hotel

This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.

Nearby attractions

Holiday Inn Express Syracuse Airport, an IHG Hotel is located near the beach and in an area with good airport proximity. Erie Canal Museum and Museum of Science and Technology are cultural highlights, and some of the area's popular attractions include Rosamond Gifford Zoo and New York State Fairgrounds. Looking to enjoy an event or a game? See what's going on at Carrier Dome or St. Joseph’s Health Amphitheater at Lakeview. Relax and indulge in the area's health/beauty spa, or seek out an adventure with mountain biking and hiking/biking trails nearby.

Popular amenities

Parking

Free roundtrip airport shuttle from 4 AM - 1:00 AM
Free roundtrip train station shuttle from 4:00 AM - 12:30 AM
Free self parking on site
Limited onsite parking
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available 5:30 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool

Outdoor

Pool sun loungers

Conveniences

Free newspapers in lobby
Front-desk safe
Vending machine

More

Fireplace in lobby
Shared microwave
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Express Syracuse Airport, an IHG Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

137 reviews

Review data

5 star reviews

37%

4 star reviews

22%

3 star reviews

22%

2 star reviews

12%

1 star reviews

7%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Express Syracuse Airport, an IHG Hotel

Showing 1 - 10 of 137 reviews

Latest reviews (137)

C

Charlene

6 Sept 2024 - 7 Sept 2024
reviewed on hcom

5 out of 5 stars

It was good. Could have had an extra trash can in the living/bed area. Toiletries were very nice. Staff very very pleasant and accommodating with the airport shuttle.
B

Blair

9 Aug 2024 - 10 Aug 2024
reviewed on hcom

4 out of 5 stars

Great launch point to fly out of Syracuse!
C

Cheryl

1 Aug 2024 - 2 Aug 2024
reviewed on expedia

5 out of 5 stars

Super close to the airport!! Clean and comfortable.
G

Grace

20 Jul 2024 - 21 Jul 2024
reviewed on expedia

4 out of 5 stars

Very clean and convenient hotel with shuttle to Syracuse to airport!
A

Ann

22 Jul 2024 - 23 Jul 2024
reviewed on expedia

5 out of 5 stars

Very clean, modern hotel. Conveniences very close. Essy 5 minutes to airport. Extremely nice polite owner/manager and staff. Anyone flying in or out would do well tobstay here.
S

Sarah

11 Jul 2024 - 12 Jul 2024
reviewed on expedia

4 out of 5 stars

Great location by airport. Friendly staff.
R

Russell

1 Jul 2024 - 2 Jul 2024
reviewed on expedia

3 out of 5 stars

Property needs to be refreshed. It use to provide free parking and no longer does!
L

Linda

1 Jul 2024 - 2 Jul 2024
reviewed on travelocity

1 out of 5 stars

Airport shuttle van is not marked. It’s just a plain white van. It took 3 remote controls for the the tv to find one that worked. The shower water temp never warmed up even though the sink water temp would get warm. The drain in the shower is clogged so the water just accumulated. This is one of the worst operating hotel rooms that I have stayed in. It’s clean but things don’t work right.
J

Judy

30 Jun 2024 - 1 Jul 2024
reviewed on travelocity

5 out of 5 stars

Great shuttle service to the airport, friendly staff.
J

Judy

25 Jun 2024 - 26 Jun 2024
reviewed on expedia

5 out of 5 stars

Shuttle to the airport was useful. Friendly staff.
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