Courtyard Syracuse Carrier Circle

Very clean with friendly staff close to the airport!

Close to airport and not far from central square activities great staff so helpful

The property is easy to get to, quiet and has ample parking.

My girlfriend and I decided to drive up to Syracuse for the 2024 eclipse. We arrived at Courtyard around 2:00AM, checked-in and went to our room which had a wet floor, and mildew smell. We went to bed and thought it would subside. Unfortunately it got worse, there’s a plumbing leak. We told front desk and asked if we can be moved. They told us they don’t have rooms and to come back at 3:00PM. The eclipse totality was at 3:23PM, we went back to the front desk around 3:30PM, only to be told by Malissa to come back at 4:30PM. When I came back around that time, I was asked why we wanted a different room. Once again I explained that there’s a leak and that it smells horrible in our room, only to be told with an attitude that “there’s no problem with the room”. I demanded they move us. Once we got settled we wanted to use the hot tub, only to find that the hot tub was filled in with concrete, and the pool was dirty. I specifically booked this hotel so we can use the hot tub. We decided to just call it an evening and go to Ruby Tuesday’s next door. When we came back we grabbed a couple waters and some apple juice only to find that the juice was bad and had separation forming from improper storage. When it was time to check-out, they added additional charges to my card. An absolute nightmare, I’ve travelled everywhere, and never had an experience like this before.

Hotel was overbooked and they sent me to another hotel. Not what you want to hear at midnight after a long day of traveling.

I booked this stay for the on site amenities, I'm traveling in upstate NY without a vehicle so I didn't want to leave the hotel or have to Uber anything. I called ahead of time and was told that the jacuzzi and pool was functioning. Booked reservation online showed up the next day no pool or jacuzzi. And also the on sight restaurant open for dinner 5-10 was closed the whole night so I had to Uber food. The property is clean I just would have booked something else I was planning on spending the evening getting drinks at the bistro and hanging out at the pool to relax before my flight tomorrow. :(

I arrived at about 2am, weary from travel. When I got to my room, I noticed someone had left a surprise in toilet from me and the seat of the toilet was dirty as well. The bed looked disturbed but still made. I spoke with the staff and they were extremely helpful, offering to move me and also refund the money, but I had unfortunately booked through Hotels.com. I decided to stick it out rather than move because I was too tired to mess with it at 2:30 in the morning.