Holiday Inn Express Hotel & Suites Wilmington-University Ctr, an IHG Hotel

The landscape was horrible, googles drooping on the walkways, the grass needed to be cut and parking lot needed to be cleaned. The pool was green, dirty and fill of leaves. Once off the main level, the hallways were hot and smelled stall, they did not have the AC on in the hallways. The first room they gave us had puddles of liquid on the floor, two large puddles on the carpet and one in front of the bathroom door mini-fridge. There were two dead bugs on the floor in front of the mini fridge. They did change out room which was better, however, the shower had hair in it, the bathroom floor had hair on it, there was trash that was not cleaned besides the nightstands. The mattress for the pull-out bed was very old, we could not use it because it was too thin and you could feel the metal springs. We decided to not add another night to our trip and just go home

The pool was not open! The room was never clean, the staff was never friendly as we were Hotel.com customers not theirs. In 7 days they got trash out of room 2-3 times but that did not mean the cleaned the room. They are just now under new owner so that may help? But I would have to get a good rate to try again. I have traveled 20 years and this was not good!

It’s always nice and quiet here. I stay here when I travel to Wilmington when the rates are to my liking.

Ease of parking and friendly staff

Toilet rocked around. Beds uncomfortable. Not vacuumed. Not a single light on in the parking lot at night.

Really dark outside at night in the parking lot

The property was noisy - there was a vehicle sitting in the parking lot for approximately one hour with its engine running. Every once in a awhile, they would rev their engine - this from around 10- 11:00 pm. For the first 20-30 minutes, they had their lights on which were shinning into the building. FYI, FWIW

This property has been nicely renovated & meets all of the franchise standards. Where it can improve greatly is the parking lot lighting. Several poles were dim and a couple were completely out. Their saving grace is that there are a couple of car dealerships across the way. Uneasy feeling for a solo late traveler.

Too family oriented for a traveler like myself. Calls to my room bc noise had to be bc of the children next to me making so much noise I don't like to be bothered by the staff while I'm staying in a hotel

I like the parking where i could look out the window and see my truck.