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Holiday Inn Express & Suites Des Moines Downtown, an IHG Hotel

2 1/2 star rated hotel
9.2/10 Wonderful
(819 verified Hotels.com guest reviews)
See real reviews (30)

generated by AI based on family reviews

Overview

The Holiday Inn Express & Suites Des Moines Downtown is praised for its exceptional customer service, cleanliness, and convenient shuttle service. Guests frequently mention the friendly and helpful staff, comfortable rooms, and a good breakfast. The hotel also offers free parking and Wi-Fi, adding to its appeal. However, some guests noted the building’s noise levels due to thin walls, and that Wi-Fi is not included for non-rewards members.

Guest highlights

Exceptionally friendly and helpful staff
Spotless rooms and overall cleanliness
Free shuttle service to various locations in the city
Good breakfast with hot and cold options

About the hotel

An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, a business center, and a meeting room.

Nearby attractions

Holiday Inn Express & Suites Des Moines Downtown, an IHG Hotel is located in Downtown Des Moines, a neighborhood in Des Moines, and is near the airport. Science Center of Iowa and Des Moines Art Center are cultural highlights, and some of the area's popular attractions include Blank Park Zoo and Iowa State Fairgrounds. Check out an event or a game at Wells Fargo Arena, and consider making time for Adventureland, a top attraction not to be missed. Enjoy the great outdoors with hiking/biking trails and rock climbing, or hop on a bike rental nearby and explore all the area has to offer.

Popular amenities

Parking

Free RV/bus/truck parking on site
Free self parking on site

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

Free on-the-go breakfast available daily 6:30 AM–9:30 AM

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible business center
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Things to do

Fitness center
Golfing
Indoor pool
Spa tub

Outdoor

Pool sun loungers

Conveniences

ATM/banking services
Free newspapers in lobby
Front-desk safe
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Express & Suites Des Moines Downtown, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

30 reviews

Review data

5 star reviews

83%

4 star reviews

10%

3 star reviews

3%

2 star reviews

3%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Express & Suites Des Moines Downtown, an IHG Hotel

Showing 1 - 10 of 30 reviews

Latest reviews (30)

m

mary

13 Sept 2024 - 14 Sept 2024
reviewed on hcom

5 out of 5 stars

Flawless… the shuttle is a great benefit with free airport transport.
M

Mena

19 Jul 2024 - 21 Jul 2024
reviewed on expedia

4 out of 5 stars

Brittney was very sweet, offering us recommendations and greeting us every time we saw her in the lobby. The young man who helped with our noisy neighbors at night handled it quickly and effectively. We appreciate their excellent customer service. The hotel is clean, has free parking, and is located in a convenient and quiet neighborhood. Our only complaint was that the carpet felt sticky.
B

Becky

25 Apr 2024 - 28 Apr 2024
reviewed on hcom

5 out of 5 stars

This newer facility is comfy, even if it's full. The free parking and wifi are great, breakfast has hot and cold options, desk people are friendly/helpful. Downtown Des Moines has mostly app-pay parking; during April multi-tornados, all was well-safe. Bike paths everywhere, walking paths nearby, East Village is charming, Science Center/ballpark walkable. Neighborhood is newer with lots of younger denizens.
C

Crystal

3 Nov 2023 - 4 Nov 2023
reviewed on hcom

5 out of 5 stars

The shuttle drivers were great! Breakfast in AM was delish!
G

Gryffin

1 Oct 2023 - 2 Oct 2023
reviewed on hcom

4 out of 5 stars

Great place to stay. We had good parking for our Uhaul with trailer and it was quiet. Large room that was very clean. Continental breakfast was great. Did have a chlorine pool smell that permeates the whole building but overall it was great
S

Shannon

25 Aug 2023 - 26 Aug 2023
reviewed on travelocity

5 out of 5 stars

Check-in was a breeze and the desk attendant was super friendly. Drinks and snacks were available for purchase in the lobby. The parking was good and the hotel is located in a good neighborhood. The entire hotel is clean, especially the rooms. There was enough towels and rags for 4 of us to shower. The included soap was dove and smelled really good. Elevator was always available and in working condition. And the later check-out time was nice so didn't feel rushed the next morning. Would definitely stay here again.
S

Sherry

12 May 2023 - 14 May 2023
reviewed on travelocity

4 out of 5 stars

Convenient parking
A

Amanda

3 Aug 2023 - 6 Aug 2023
reviewed on travelocity

5 out of 5 stars

Only problem was shuttle
D

Danielle

30 Jun 2023 - 1 Jul 2023
reviewed on hcom

5 out of 5 stars

Amazing service, comfy bed, super clean, enjoyed the shuttle to and from the concert we attended. 10/10 would recommend this hotel to anyone & will definitely be back!
C

Cary

2 Jun 2023 - 4 Jun 2023
reviewed on travelocity

5 out of 5 stars

Nice property with parking. Not real close to anything, but everything downtown is walkable, including the capitol building which is the furthest away at about 2 miles away. They did have a shuttle bus though, which takes people around town.
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