Hampton Inn & Suites Syracuse/Carrier Circle

They gave our 2 queens away and gave us a king. 2 guys traveling together is not good.

Stayed to catch an early morning flight and it was quiet and comfortable.

Great place if traveling with dog. There is a $75 fee nightly. Plenty of area to walk and poop.

Easy check-in & out, clean & comfortable room, and an easy drive to the airport.

Hotel was clean. Room was comfortable. Staff was lovely. Complimentary coffee and breakfast in the morning was an added bonus. Plenty of parking. Would definitely stay here again

We arrived late at night and Zach was so friendly and helpful. The hotel was clean, smelled good and the staff was friendly. Breakfast had a lot of options and was constantly being refilled, warm and the area cleaned with plenty of seating. I saved this hotel in case we travel through this way again.

Clean, quiet, plenty of parking. Staff was very nice and accommodating.

The most basic need in an overnight stay is a clean bed, which I will say this property had. On the down side: someone else's leftover food was still in our fridge, kitchen counter was sticky and dirty, sticky spot still on surface of desk, sticky spot still on surface of coffee table. When we went to the pool in the morning it was in a general disarray; day before's dirty towels still there, no clean towels, no toilet paper in that bathroom, someone else's socks and some kind of paper product wet and strewn about. Also, I was the first one to shower, and was unpleasantly surprised to run out of hot water. Breakfast was good and well run. If we travel to Syracuse as a family looking for a pool and breakfast I will not be choosing this property again.

Lots of parking, staff was friendly, room was clean and quiet

I booked two suite rooms for the 29th and 30th of December but had to cancel my reservation on the 28th as my little daughter got sick and ended up staying in bed 6 days with fever . I called the hotel , requested a cancellation due to the sudden change of plans that is beyond our control . The lady then proceeded with the cancellation , advised I should also receive a confirmation and further confirmed there should be no charges to my credit card. I was impressed with the client service provided by this lady who was polite, courteous and understanding . To my amazement, the next morning the 29 of December the Hotel charges me no-show for the first night ($ 245 x 2 rooms) contrary to what I've been told the night before. I called the hotel to reverse the charges but instead I was given the cold shoulder . I got a different lady this time who belittled the capacity of the other person who helped me with the cancellation , and advised she may be in training ! Further mentioned there would be no cancellation confirmation ! And reminded me that I should've cancelled on the 27th even though I paid the additional charges to ensure full refund . She was intentionally ignoring my concerns about mixed messages, and conflicting information . She simply had no interest in resolving the matter or making it right. Extremely disappointed . Will definitely ignore Hilton and affiliates in our future travel plans to US and overseas.