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Sleep Inn & Suites Airport
2 1/2 star rated hotel
9.4/10 Exceptional
(1001 verified Hotels.com guest reviews)
See real reviews (58)
generated by AI based on family reviews
Overview
The Sleep Inn & Suites Airport is frequently praised for its convenient location near the airport and its consistently friendly and helpful staff. Guests appreciate the clean and comfortable rooms, and many find the hotel to be a quiet and safe option for overnight stays before early flights. A complimentary airport shuttle is often mentioned positively, although some reviews note it requires advance booking and may incur a charge. While the breakfast is generally well-received, a few comments mention some inconsistencies in the timing and quality of service. The on-site restaurant and bar also receive positive feedback.
Guest highlights
Helpful and friendly staff
Clean and comfortable rooms
Convenient airport shuttle
On-site restaurant
About the hotel
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area.
Nearby attractions
In the city center, Sleep Inn & Suites Airport is in an area with great airport proximity. The area's natural beauty can be seen at State Park at the Fair and Old Erie Canal Historic State Park, while Palace Theater and ArtRage Gallery are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at NBT Bank Stadium, or consider a night out at St. Joseph’s Health Amphitheater at Lakeview.
Popular amenities
Parking
Airport shuttle at scheduled times, on request
Extended parking on site (USD 25 per week)
Free RV/bus/truck parking on site
Free self parking on site
Limited onsite parking
Roundtrip airport shuttle (surcharge) from 4:00 AM - midnight
Wifi
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food and drink
1 bar
1 restaurant
Coffee/tea in common area(s)
Free buffet breakfast available daily 6 AM–10 AM
Room service available
Guest services
24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Turndown service
Wedding services
Accessibility
Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Things to do
24-hour fitness center
Conveniences
ATM/banking services
Elevator
Free newspapers in lobby
Grocery/convenience store
Vending machine
More
Designated smoking areas
TV in lobby
Reviews that mention...
Hotel Reviews
for Sleep Inn & Suites Airport
4.5 out of 5 stars
58 reviews
Review data
5 star reviews
- 76%
4 star reviews
- 17%
3 star reviews
- 5%
2 star reviews
- 2%
1 star reviews
- 0%
We have selected a sample of reviews which reflect what travellers have said about Sleep Inn & Suites Airport
Showing 1 - 10 of 58 reviews
Latest reviews (58)
S
Suzanne
22 Oct 2024 - 23 Oct 2024
reviewed on hcom
4 out of 5 stars
Very nice place with an attached bar/restaurant which is nice after a long day of travel. The manager checked us in and was very hospitable. Felt bad for him as the computer program used for check in was not being kind to him. He handled it well however. I would stay here again and eat at their restaurant too!
K
Kristen
17 Oct 2024 - 18 Oct 2024
reviewed on hcom
5 out of 5 stars
Perfect hotel close to the airport. Very clean, quiet, and super comfortable beds. Bonus for the airport shuttle!
A
Ann
17 Sept 2024 - 18 Sept 2024
reviewed on hcom
5 out of 5 stars
It was a great choice for proximity to the airport. The front desk attendants were awesome for checking and the morning attendant was also great.
Breakfast is supposed to begin at 6 am - the breakfast attendant didn’t open the suite until 6:10 and at that time she left to take cardboard out. The milk and some breakfast items were not out and we tried to get the milk. The attendant came back and was extremely rude. We indicated that we had an early morning flight and that it was presently last 6 am when the breakfast was to begin.
She again retorted with how she was doing her best.
It seemed that having her headphones in and watching her phone was a priority as she was doing this before all items were out.
This service needs to be on time as many in the hotel would be travelling and this is the last contact they have with the hotel so it can seriously impact the overall satisfaction.
L
Lisa
13 Aug 2024 - 14 Aug 2024
reviewed on hcom
5 out of 5 stars
The staff were very helpful and friendly. They set up a shuttle to take us to the airport and pick is up. I would definitely recommend this hotel!
K
Kirk
9 Aug 2024 - 11 Aug 2024
reviewed on hcom
5 out of 5 stars
We travel to Syracuse every year to visit family and friend's. We have been staying at the Sleep inn the last several years because it is quiet, clean and has a restaurant and bar. This is our home away from home.
C
Corri
9 May 2024 - 10 May 2024
reviewed on expedia
5 out of 5 stars
What a great way to stay near the airport. It was perfect.
L
Lorraine
7 Jul 2024 - 8 Jul 2024
reviewed on expedia
5 out of 5 stars
Great location for the airport. Friendly staff and very clean. Will stay here again!
D
Denise
6 Jul 2024 - 7 Jul 2024
reviewed on expedia
5 out of 5 stars
Close to the airport.
J
John
28 Jun 2024 - 3 Jul 2024
reviewed on orbitz
5 out of 5 stars
Very clean and quiet. Staff were all polite and responsive. Shuttle to airport convenient and on time.
E
Evelyn
14 Jun 2024 - 15 Jun 2024
reviewed on expedia
4 out of 5 stars
We stayed here for the night while traveling. Pretty clean room, comfortable beds. The full breakfast offered was a nice surprise. The surrounding area seemed quiet and industrial-like. Highly recommend
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